The Astound AI platform is purpose-built for enterprise service management automation. Astound automates the entire lifecycle of employee service requests by automating answers to routine questions, accurately assigning and categorizing incidents, recommending the best solutions, and delivering predictive analytics for service owners.
Astound partners with leading enterprise IT software vendors like ServiceNow, Atlassian, BMC Software, Cherwell, and Salesforce to offer out of the box integrations with leading IT Service Management, Knowledge Management, Customer Service Management, and social collaboration solutions.
Fully-autonomous virtual agent technology uses natural language processing and natural language understanding to help employees interactively ask questions, submit incidents and order goods and services via voice, chat, web portals, and native apps like Slack and Skype.
Provides actionable insights across the entire employee service lifecycle with predictive analytics dashboards. Intuitive visualizations monitor business KPIs and show how service management automation benefits employees. Managers make better decisions about resource allocation, vendor relationships, knowledge content, and budgets.
Automatically populates the correct category and assignment group for incidents, eliminating the need for support agents to dedicate valuable time and resources to the mundane task of reviewing and routing tickets.
Helps support agents fix problems faster the first time with enterprise AI that surfaces, analyzes and correlates information across multiple systems of record to enrich tickets with contextual recommendations.