Automatically populates the correct category and assignment group for incidents, eliminating the need for support agents to dedicate valuable time and resources to the mundane task of reviewing and routing tickets.
Fully-autonomous virtual agent technology uses natural language processing, natural language understanding, and natural language generation to help employees interactively ask questions, submit incidents and order goods and services via voice, chat, web portals, and native apps like Slack and Skype.
Surfaces, analyzes and correlates data from disparate systems of record to enrich tickets with relevant content, allowing support agents to quickly execute complex tasks and fully automate common requests.
Predictive analytics dashboards provide insights to managers about service health based on historical data trends. Intuitive visualizations monitor business KPIs and show how AI-driven automation benefits employees. Managers make better decisions about resource allocation, vendor relationships, knowledge content, and budgets.