Terms & Conditions

By accessing or using Astound.ai, you agree to these Terms & Conditions. If you use Astound.ai on behalf of a business or organization, you represent that you have authority to bind that business or organization to these terms.

These terms are intended to describe the commercial relationship between Astound.ai and users of the service. They are not legal advice.

Astound.ai provides AI receptionist, messaging, booking, call handling, customer inquiry, and automation tools for businesses. Features may include phone call handling, SMS messaging, appointment workflows, AI-generated responses, summaries, follow-up records, and related business automation.

AI responses may be inaccurate, incomplete, delayed, unavailable, or inappropriate for a particular situation. Businesses are responsible for reviewing, configuring, testing, and supervising their AI receptionist and all customer-facing communications.

Businesses using Astound.ai are solely responsible for compliance with applicable laws, regulations, industry rules, consent requirements, SMS rules, call recording rules, privacy laws, consumer protection laws, and customer communication obligations.

Businesses are responsible for providing accurate business information, instructions, service details, appointment policies, escalation rules, and disclosures needed for lawful and appropriate customer communications.

By texting a business phone number powered by Astound.ai or by providing your phone number through a business inquiry, booking request, phone call, or website form, you agree to receive conversational SMS messages related to your inquiry, appointment, callback request, or customer support question. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Customers may receive conversational SMS messages from businesses using Astound.ai in response to inquiries, appointment requests, callback requests, support questions, or other business interactions. Businesses must not use Astound.ai for spam, unlawful messaging, deceptive marketing, or cold outreach without proper consent.

Astound.ai may offer paid subscriptions, usage-based credits, credit purchases, payment method authorization, and optional auto-replenishment. Subscription fees, credits, usage, and auto-replenishment settings are subject to the plan and options selected by the account holder.

Paid subscriptions and credit purchases are subject to successful payment. Credits may be used for AI calls, SMS messages, automation, or other usage-based features. By saving or authorizing a payment method, you authorize Astound.ai and its payment processors to charge applicable fees, purchases, and authorized replenishment amounts.

You may not use Astound.ai for spam, unlawful messaging, harassment, deceptive marketing, cold outreach without consent, regulated or illegal content, fraudulent conduct, abusive communications, or any use that violates Twilio, carrier, payment processor, platform, or applicable legal requirements.

Astound.ai may suspend, restrict, or terminate accounts or features that appear to violate these terms, create legal or operational risk, harm customers, abuse communications infrastructure, or interfere with service reliability.

Astound.ai relies on third-party providers including Twilio, Stripe, Google, carriers, hosting providers, AI infrastructure providers, analytics/logging providers, and other vendors. These third parties may affect service availability, deliverability, payment processing, authentication, latency, and reliability.

Astound.ai is not responsible for third-party outages, carrier blocking, failed SMS, failed calls, payment processor issues, authentication provider issues, or other interruptions caused by external providers or networks.

Astound.ai is provided on an “as is” and “as available” basis. We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, non-infringement, and uninterrupted operation.

To the fullest extent permitted by law, Astound.ai will not be liable for lost revenue, missed appointments, incorrect AI responses, failed calls, failed SMS messages, carrier blocking, third-party outages, business losses, reputational harm, indirect damages, incidental damages, consequential damages, special damages, or punitive damages.

Businesses remain responsible for supervising their operations and should not rely on Astound.ai as the sole method for emergency, critical, regulated, or time-sensitive communications.

You agree to defend, indemnify, and hold harmless Astound.ai from claims, losses, liabilities, damages, costs, and expenses arising from your use of the service, your customer communications, your business practices, your violation of these terms, your violation of law, or your misuse of messaging, call handling, booking, automation, or AI features.

Astound.ai may update these terms from time to time. Updated terms will be posted on this page with a revised “Last updated” date. Continued use of Astound.ai after changes become effective means you accept the updated terms.

If you have questions about these Terms & Conditions, contact Astound.ai at support@astound.ai.