Privacy Policy

Astound.ai may collect business account information, account holder and contact information, usage data, billing and payment identifiers, communication metadata, call and SMS records, AI-generated summaries, booking data, customer inquiry data, and business profile data provided by users or generated through use of the service.

Depending on how a business configures Astound.ai, we may process phone numbers, names, email addresses, appointment details, callback requests, support questions, message content, call details, transcripts, AI responses, notes, summaries, and related records needed to provide AI receptionist, messaging, booking, call handling, and automation services.

Astound.ai uses information to provide, maintain, secure, improve, and support the service, including processing phone calls, SMS messages, transcripts, AI responses, appointments, business profile data, customer inquiries, and account settings for AI receptionist services.

We may also use information to authenticate users, process billing, monitor usage, prevent abuse, troubleshoot errors, provide support, comply with legal obligations, enforce our terms, and communicate service-related updates.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties for marketing or promotional purposes. Mobile information and SMS consent are used only to provide the requested communication services, including responding to inquiries, appointment requests, callback requests, and customer support messages.

SMS consent is used only to provide requested business communications and related service messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help.

Astound.ai may use service providers and infrastructure partners to operate the service, including Twilio for communications, Stripe for payment processing, Google services where enabled, hosting providers, analytics and logging providers, security providers, and AI infrastructure providers.

These providers may process information only as needed to deliver their services to Astound.ai and our users, subject to their own terms, policies, and security practices.

Astound.ai does not sell personal information. We do not sell customer contact details, message content, call records, mobile phone numbers, or SMS consent information to third parties.

We retain information for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support security and operational needs.

Businesses using Astound.ai are responsible for configuring and managing their own customer communications, data retention expectations, and any legal obligations that apply to their industry, location, and customers.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system, network, transmission, or storage method is completely secure, and Astound.ai cannot guarantee absolute security or uninterrupted access.

Businesses are responsible for obtaining any required customer permissions, consents, notices, and disclosures for calls, SMS messages, call recording, AI-assisted responses, booking workflows, and other communications sent or processed through Astound.ai.

Businesses are also responsible for ensuring that information they provide to Astound.ai is accurate, lawful, and appropriate for use in customer communications.

If you have questions about this Privacy Policy, contact Astound.ai at support@astound.ai.