On-demand webcast: How a Virtual Agent Can Transform the Help Desk
Join Moderator Dan Turchin, Co-founder and Chief Product Officer at Astound as he interviews ITSM expert and thought leader Doug Tedder as they discuss why a virtual agent can help transform your help desk for the better.
This is an interactive session and you’ll learn first hand how virtual agents combined with intelligent routing, contextual recommendations and predictive analytics can reduce downtime for employees while also improving the service experience.
You’ll also discover:
* How a virtual agent can improve your operational efficiencies by up to 25%
* How your call volume can reduce by up to 45% and MTTR up to 70%
* Why a virtual agent can help your CIO with digital transformation strategies
* Top 5 tips for implementing the right Virtual Agent for your business