About the Presenters:

Michael Dortch, Founder, Principal Analyst, and Managing Editor, DortchOnIT.com

With more than four decades in the information technology business, Michael has held leadership roles in prominent IT management software companies like Ivanti, LANDESK, and ServiceNow. He also has an extensive IT industry analyst background with roles at Aberdeen, Robert Frances Group, Constellation Research, and Yankee Group.

Michael is currently the founder of the technology-focused research, strategy, and marketing firm DortchOnIT.com.

Rob Young, Sr. Director Product Marketing, Astound

Rob has held IT operations management positions at several large enterprises and within the U.S. Air Force. Before joining Astound, he was the lead ITSM analyst at IDC.

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