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Infosys and Astound partner to Deliver Better Employee Service Experiences

 In ServiceNow, IT Service Management Blog

Today, Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services.  Through this partnership, Astound’s Artificial Intelligence (AI) platform will be embedded into Infosys Enterprise Service Management Café.

Infosys Enterprise Service Management Café is an AI-powered solution developed on the ServiceNow platform that delivers superior service to businesses. Infosys and Astound have partnered to provide a modern, AI-enhanced support experience to global organizations that ensures the Café continues to deliver customized experiences which employees of these organizations expect.

Organizations using Enterprise Service Management Cafe from Infosys will benefit from Astound’s virtual agent, automated routing, smart recommendations, and predictive analytics.

In fact, Infosys Enterprise Service Management Cafe customers like McDonald’s are already benefiting from Astound’s AI-driven automation today.

Here’s what they have to say:

“Infosys and McDonald’s chose Astound as the AI platform to provide better service to the business and users, get more value out of the data stored in service management tools, faster time to insight, better user experience, automated decision making and improved customer satisfaction,” said Joel Eagle, Senior Director, Technology & Architecture, McDonald’s Global Technology Services.

Learn more about how the Astound and Infosys partnership enables enterprises to deliver on the promise of making humans smarter and work life better for every employee here.


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