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“Ask the Expert: the Future of AI in IT” with Dan Turchin on the ServiceNow Community

 In ServiceNow, IT Service Management Blog


Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery that the future of customer support is AI-assisted automation. Soon, we’ll interact conversationally with bots that know who we are and how to fix our problem right the first time. Soon, the capabilities of virtual agents will exceed those of today’s best humans.

Is your team prepared to introduce AI-driven automation into your support process? What’s the current state of AI technology for IT? What are the cultural implications for users? What role will humans play?

We’ll discuss these and other questions to help you spearhead your team’s vision for the future of IT.

Join the live stream here.

When: Thursday, February 9, 2017

Time: 10:00 AM PT

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