ServiceNow and Astound: How AI is improving Service Management
AI-driven automation is accelerating “shift left” strategies and digital transformation at large enterprises ServiceNow is the leading cloud-based platform for […]
Three predictions for enterprise AI in 2019
“The pace of innovation has never been faster than it was yesterday and it will never be slower than it […]
Your Service Desk Strategy: ITSM Tools are Just a Start
As IT evolves, so must the service desk. Here’s help with how this can be accomplished. Multiple technology trends and […]
Service Desk Management: An Overview
Multiple technology trends and market forces are catalyzing changes in IT for almost every size and type of business. Those [...]
Deliver Exceptional Employee Experiences with Astound’s ServiceNow Artificial Intelligence Integration
The lifecycle of an employee service request As an employee in a large enterprise, you rue the day when you […]
EMA selects Astound as a Vendor to Watch in AI for Employee Service
We’re thrilled to announce that Astound has been named by Enterprise Management Associates (EMA) as a Vendor to Watch in […]
ITSM Tools Overview
Key Features of ITSM Tools IT Ticketing: IT ticketing is the most basic functionality of an ITSM solution. It is […]
PinkFORUM18 recap: delivering IT services better, faster and cheaper
On August 19-21, 2018 team Astound joined approximately 100 service management enthusiasts in Scottsdale, Arizona for Pink Elephant’s annual IT Service Management Leadership Forum – “PinkFORUM18”.
Join Astound September 27th at Seattle HDI Chapter’s Annual Summer Social
Founded in 1989, HDI is one of the premier professional organizations dedicated to elevating service and support across the enterprise.
(Live webcast) AI for employee service, explained
AI for employee service has gained significant buzz lately. But what exactly is it and how does it actually work? […]
Astound recognized as most promising future AI technology by KDD with Startup Research Award
For more than two decades now, the annual Association for Computing Machinery (ACM) Special Interest Group (SIG) conference on Knowledge Discovery and Data (KDD) has been the place for big ideas in big data and data science.
Webcast recap: How to deliver “badass” customer-centric IT support: a discussion with author Ben Brennan
Why do so many people hate calling the help desk? Why do simple problems take ages to solve? It doesn’t [...]
Introducing AI future of work, a new podcast series from Astound
We are excited to unveil the inaugural episode in our AI and the future of work podcast series.
How to deliver “badass” customer-centric IT support: a discussion with author Ben Brennan
Why do so many people hate calling the help desk? Why do simple problems take ages to solve? It doesn’t [...]
AI and Automation: An “ATM” for IT, by guest Michael Dortch
On June 28, I was honored to be a guest speaker at a webinar hosted by Astound, purveyors of AI […]
6/26 Meetup at Astound HQ: Want a diverse workplace? Your algorithms don’t.
What does the future of work mean to you? Is AI helping bring about a better work experience or is […]
Sam’s happier at work and a better dad at home thanks to AI. It’s not here to take his job.
Sam’s a large man who barely fits into his Subaru. He’s the IT manager at WellPoint Health in Thousand Oaks […]
Transforming the employee experience with AI-driven automation for HR
There’s no doubt that we’re living in the era of the employee. Few industries know this better than HR. Salary […]
(Live Webcast) What’s required to be an IT leader in the era of AI: a conversation with thought leader Michael Dortch
Roughly half of the tasks performed by employees today have the potential to be automated, according to a new report [...]
(Live Webcast) ServiceNow’s Knowledge18 & the Future of Work: Astound’s Rob Young breaks down what you need to know
What does the future of work look like? Join Senior Director of Product Marketing (and former IDC analyst) Rob Young Thursday, [...]
Webcast recap: ServiceNow’s Knowledge18 & the Future of Work: Astound’s Rob Young breaks down what you missed and what you need to know
What does the future of work look like? That was a key theme explored this year at Knowledge18. In our [...]
Infosys and Astound Partner to Deliver Better Service Experiences with AI-driven Automation
Today Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services. Through this partnership, […]
Infosys and Astound partner to Deliver Better Employee Service Experiences
Today, Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services.
Astound Showcases AI-Driven Automation at ServiceNow’s Knowledge18 Event
Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced
What do the best Slack apps have in common? They’re featured in the Slack App Directory.
Thanks team Slack for featuring Astound in the App Directory. Learn why the most progressive organizations on the planet use […]
Astound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven Automation
Today, Astound announced its certified integration for the Now Platform®, allowing customers using ServiceNow to interact conversationally with any app […]
How adidas is empowering employees with an enhanced self-service experience
Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee […]
The AI opportunity in enterprise operations, by guest Dr. Evangelos Simoudis
A day doesn’t go by without seeing multiple articles about artificial intelligence. Some are extremely optimistic about the benefits of AI […]
Food factory AI: How McDonald’s automation lets the crew focus more on customers
Posted by Larry Dignan, ZDNet Editor-in-Chief “McDonald’s is betting on vendors such as Astound, which streamlines the way you request help […]
Recorded podcast: The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos Simoudis
In this recorded podcast, I'm joined by esteemed AI author and thought-leader Dr. Evangelos Simoudis, Founder and Managing Director of Synapse Partners, [...]
Astound for Slack reinvents the enterprise help desk
Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to […]
Using AI to Provide Better Employee Service: A Q&A with Dan Turchin of Astound
[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at […]
Intelligent virtual agents: Is the IT service desk ready for the future of work?
What is commonly being referred to as “the future work” is today’s reality in many organizations. In fact, back in […]
Recorded podcast: How ITSM is evolving and why AI is critical, with guest Dennis Drogseth of EMA
In this recorded podcast, I'm joined by esteemed analyst Dennis Drogseth, Vice President of Research at EMA. We discuss how [...]
AI for IT Service Management: the difference between NLP & NLU and why it matters for enterprise IT (part three)
In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value […]
The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos Simoudis
Join Astound's Rob Young and esteemed AI author and thought-leader Dr. Evangelos Simoudis, Founder and Managing Director of Synapse Partners, [...]
Transforming IT Through AI-Driven Automation, Astound Launches and Announces $11.5 Million in Funding
MENLO PARK, Calif., Jan. 30, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]
Neva is now Astound. Here’s why.
Superman changed into a cape. Zeus changed into a swan. Neva is changing into Astound. Our decision to re-launch Neva […]
AI for IT Service Management: a holistic approach (part two)
In my last post, I discussed how AI and machine learning are applied in IT. In this post, I’ll share […]
AI for IT Service Management: what you need to know (part one)
What is AI for IT Service Management? Is it enterprise chatbots? Auto-routing tickets? Automated knowledge sharing? Predictive insights? And finally, […]
Future of ITSM: Four ITSM Predictions for 2018
In ITSM change is inevitable and constant. Falling behind has undesirable consequences. The pace of change in IT will increase […]
Reduce MTTR, Cost Per Ticket and Cut Call Volume in 2018
In my recent podcast, I was joined by Brian Lee, Senior Solutions Consultant, Neva. We discussed how and why AI-driven […]
AI-driven Automation: IT & Business User Advantages
As with earlier types of emerging technologies (most recently cloud, mobile and social), there is a level of uncertainty and […]
AI-driven automation: the future of ITSM
In my career as an industry analyst, I would frequently field inquiries from large software vendors, service providers and enterprises […]
We take our responsibility to educate leaders about AI seriously… which is why we’re joining TechNet
Our relationship with technology will change more in the next two years than it has in the past 200 since […]
FUSION 17 recap: AI is accelerating the shift from service management processes used in IT to other lines of business
On Oct 31-Nov 3, 2017 team Neva joined ~700 other ITSM enthusiasts in Orlando FL, for the annual FUSION conference. […]
How shifting left with AI automation benefits all levels of IT support
In previous blogs (Shift left: empowerment as-a-service and Shift left: empowerment as-a-service part 2 AI-driven automation), I discussed how AI-based […]
Lower MTTR and cost per ticket with AI-driven automation
While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support […]
Ready to shift left but not sure where to start? Listen and learn.
In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed […]
To my friend Maria: artificial intelligence is here to make you more human
This is a story about Maria. She works in a call center in the Philippines. Maria helps John Deere’s 60,000 […]
Using AI and machine learning to accelerate digital transformation
The importance of IT’s role as a technology/business liaison has never been greater. Business leaders not only expect IT […]
Virtual agents: where’s the real value for IT?
Virtual agents: where’s the real value for IT? Virtual assistants like Siri, Alexa and Google Assistant are becoming mainstream for […]
Employee self-service: make your voice heard!
Employee self-service: make your voice heard! As I discussed in an earlier blog (Applied vs. Generalized Artificial Intelligence: what’s the […]
AI-driven Enterprise Service Automation: the future of IT
In recent years a strong emphasis has been placed on IT moving away from making technology decisions for IT’s sake […]
Three common practices that help IT earn employee trust
Companies are relying on modern technologies to transform the way they build products, manage supply chains, and customer relationships. IDC […]
Applied vs. Generalized Artificial Intelligence: what’s the difference and why it matters for enterprise IT
There is no shortage of AI related news making headlines. While some is about the rise of evil robots, others […]
Shift left: empowerment as-a-service part 2 AI-driven automation
In part 1 “Shift left: empowerment as-a-service”, we looked at the ability of shift left to bring IT services closer […]
Shift left: empowerment as-a-service
Editor’s note: This is the first entry in a two part series on shift left strategies — stay tuned for […]
Failure to launch: IT, we have a (self-service) problem!
While modern self-service is working for consumers, IT self-service portals are stuck on the launch pad. However, IT delivering out […]
Change with purpose: why I decided to join Neva
New path, same mission Prior to joining Neva, I held the position of lead analyst for IDC’s Client Virtualization and […]
What does ITSM have in common with the TacoBot? Listen and learn.
I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how […]
As Bond said to Q: “Slack me the WEP code before this router detonates.”
Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents There’s […]
Human? In IT? Here’s how to be relevant in 2020.
Self-proclaimed futurist (and Googler) Ray Kurzweil says we’re rapidly approaching the convergence of carbon and silicon-based life forms. He and […]
Neva’s a certified app in the ServiceNow Store: so what?
I’m proud to announce the Neva AI platform is now a certified app in the ServiceNow Store. Who cares? We told […]
Neva wins startup pitch competition at Montgomery Summit
Combine one of Inc. Magazine’s “top entrepreneur conferences” with more than 1,000 of the most successful tech investors and journalists and […]
AI-Driven Automation for ITSM Incident Management
Self-service generated incidents can be light on data and frequently require level 1 service desk triaging. The primary function of […]
March 15: join Neva Co-Founder Dan Turchin and help desk leaders for a discussion about the future of AI in IT
Bay Area help desk leaders will convene March 15 in Mountain View and San Francisco for a discussion about the […]
“Ask the Expert: the Future of AI in IT” with Dan Turchin on the ServiceNow Community
+ Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery […]
The Future of AI-Driven Automation in ITSM: live webcast
Date: February 21, 2017 Time: 9:00 AM PT Presenter: Dan Turchin, Neva co-founder and Chief Product Officer Cars drive themselves. […]
Bots for IT support: how and why they work… and why they won’t steal your job
Join us Tuesday, January 10 for a discussion about the future of bots in IT. Space is limited. Register here. […]
Five AI and machine learning predictions for 2017
Lao Tzu, 6th century Chinese philosopher, spoke truth that should dissuade me from what I’m about to share: “Those who […]
Interested in the future of machine learning for IT?
It seems every IT blog, tweet, and product announcement these days is about how artificial intelligence is changing how we […]
Recording of panel discussion with leaders from Neva, ServiceNow, Zendesk, and Wipro
“The Future of Customer Support: AI-Driven Automation”
Join Neva co-founder Dan Turchin and panelists from ServiceNow, Zendesk, and Wipro for a discussion about the future of AI […]
What does it mean to be human?
By Dan Turchin, Neva Co-Founder and Chief Product Officer. Follow Dan @dturchin. What does it mean to be human? What […]