Funding Follows Substantial Customer and Partner Growth; Doubled Enterprise Customer Base; Multiple New Sectors Leveraging Platform MENLO PARK, Calif., April 23, […]
April 22, 2019, Menlo Park, CA Astound to showcase AI Platform for Employee Service at Knowledge 2019 For the third […]
Astound’s AI-based decision engine driving Enterprise Service Management forward MENLO PARK, Calif., April 12, 2018 /PRNewswire/ — Astound, an enterprise software company applying […]
MENLO PARK, Calif., Feb. 22, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]
AI-enhanced support helping McDonald’s derive business benefits through customized service experiences. BANGALORE, INDIA, AND MENLO PARK, CALIF. (PRWEB) MAY 02, 2018 […]
MENLO PARK, Calif., Jan. 30, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]
Astound is a Bronze Sponsor at ServiceNow’s Knowledge18 Conference MENLO PARK, Calif., May 1, 2018 /PRNewswire/ — Astound, an enterprise software company […]
MENLO PARK, CALIF. (PRWEB) SEPTEMBER 21, 2018 Astound, an enterprise software company that develops an AI platform for employee service, today […]
Astound, a company selling automated employee help desk services, has raised a new round of $15.5 million from investors led […]
2018 was a renaissance year for AI. We realized its power… and potential to do harm. In 2019, AI will […]
According to Ray Kurzweil, famed inventor and futurist: “Our technology, our machines, are part of our humanity. We created them to […]
In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at CSRA, took a detailed look at some […]
Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its […]
A new startup called Astound emerged from stealth today with a big vision: to cut down on service requests using artificial intelligence […]
Iconic Fortune 100 retail brand uses Astound to improve self-service adoption and reduce downtime for 55,000 employees.
Astound – Address the lifecycle of employee requests with AI-driven automation
Astound’s certified ServiceNow integration makes every app intelligent
Astound’s Slack integration enables exceptional self-service experiences
Astound’s Infosys integration delivers consumerized service and support
Benjamin Baer, VP of product marketing at FICO, discusses how predictive analytics, machine learning, artificial intelligence, and identity resolution are […]
In episode 3 of our AI and the Future of Work podcast series, IT veteran and evangelist, Tony North stops […]
Astound CEO Naghi Prasad stops by the Workology podcast and talks, AI, HR, and the benefits of automation.
Astound Principal AI Scientist, Walid Saba, breaks down the technology and conversational capabilities that separate high performing virtual agents from […]
Brent Knipfer of Computer Aid, Inc, discusses what’s changing in the world of work and ITSM.
Learn how Astound’s AI-driven automation reduces call volume up to 70 percent.
With Astound AI, service requests get resolved faster and employees have more time to focus on the work that matters.
Astound Named was named a Top 10 HR Tech Startup by HR Tech Outlook.
EMA names Astound as a Vendor to Watch
Raphael’s masterpiece – The School of Athens – depicts the Renaissance philosophy that the whole corpus of human knowledge could […]
Much has been written about the rapid growth of the chatbot market. Gartner reports that while 38 percent of enterprises […]
Enterprise service management, or ESM. It sounds great, but what exactly does it mean, and why does it matter to […]
AI-driven automation is accelerating “shift left” strategies and digital transformation at large enterprises ServiceNow is the leading cloud-based platform for […]
“The pace of innovation has never been faster than it was yesterday and it will never be slower than it […]
As IT evolves, so must the service desk. Here’s help with how this can be accomplished. Multiple technology trends and […]
The lifecycle of an employee service request As an employee in a large enterprise, you rue the day when you […]
Key Features of ITSM Tools IT Ticketing: IT ticketing is the most basic functionality of an ITSM solution. It is […]
We’re thrilled to announce that Astound has been named by Enterprise Management Associates (EMA) as a Vendor to Watch in […]
On August 19-21, 2018 team Astound joined approximately 100 service management enthusiasts in Scottsdale, Arizona for Pink Elephant’s annual IT Service Management Leadership Forum – “PinkFORUM18”.
Founded in 1989, HDI is one of the premier professional organizations dedicated to elevating service and support across the enterprise.
We are excited to unveil the inaugural episode in our AI and the future of work podcast series.
AI for employee service has gained significant buzz lately. But what exactly is it and how does it actually work? […]
For more than two decades now, the annual Association for Computing Machinery (ACM) Special Interest Group (SIG) conference on Knowledge Discovery and Data (KDD) has been the place for big ideas in big data and data science.
On June 28, I was honored to be a guest speaker at a webinar hosted by Astound, purveyors of AI […]
Sam’s a large man who barely fits into his Subaru. He’s the IT manager at WellPoint Health in Thousand Oaks […]
What does the future of work mean to you? Is AI helping bring about a better work experience or is […]
There’s no doubt that we’re living in the era of the employee. Few industries know this better than HR. Salary […]
Today Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services. Through this partnership, […]
Today, Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services.
Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced
Thanks team Slack for featuring Astound in the App Directory. Learn why the most progressive organizations on the planet use […]
Today, Astound announced its certified integration for the Now Platform®, allowing customers using ServiceNow to interact conversationally with any app […]
Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee […]
A day doesn’t go by without seeing multiple articles about artificial intelligence. Some are extremely optimistic about the benefits of AI […]
Posted by Larry Dignan, ZDNet Editor-in-Chief “McDonald’s is betting on vendors such as Astound, which streamlines the way you request help […]
Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to […]
[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at […]
What is commonly being referred to as “the future work” is today’s reality in many organizations. In fact, back in […]
In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value […]
Superman changed into a cape. Zeus changed into a swan. Neva is changing into Astound. Our decision to re-launch Neva […]
In my last post, I discussed how AI and machine learning are applied in IT. In this post, I’ll share […]
What is AI for IT Service Management? Is it enterprise chatbots? Auto-routing tickets? Automated knowledge sharing? Predictive insights? And finally, […]
In ITSM change is inevitable and constant. Falling behind has undesirable consequences. The pace of change in IT will increase […]
In my recent podcast, I was joined by Brian Lee, Senior Solutions Consultant, Neva. We discussed how and why AI-driven […]
As with earlier types of emerging technologies (most recently cloud, mobile and social), there is a level of uncertainty and […]
In my career as an industry analyst, I would frequently field inquiries from large software vendors, service providers and enterprises […]
Whether it’s voice-powered personal assistants or connected smart homes, Artificial Intelligence (AI) and machine learning (ML) technologies are increasingly finding […]
Our relationship with technology will change more in the next two years than it has in the past 200 since […]
On Oct 31-Nov 3, 2017 team Neva joined ~700 other ITSM enthusiasts in Orlando FL, for the annual FUSION conference. […]
In previous blogs (Shift left: empowerment as-a-service and Shift left: empowerment as-a-service part 2 AI-driven automation), I discussed how AI-based […]
While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support […]
In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed […]
This is a story about Maria. She works in a call center in the Philippines. Maria helps John Deere’s 60,000 […]
The importance of IT’s role as a technology/business liaison has never been greater. Business leaders not only expect IT […]
Virtual agents: where’s the real value for IT? Virtual assistants like Siri, Alexa and Google Assistant are becoming mainstream for […]
Employee self-service: make your voice heard! As I discussed in an earlier blog (Applied vs. Generalized Artificial Intelligence: what’s the […]
In recent years a strong emphasis has been placed on IT moving away from making technology decisions for IT’s sake […]
Companies are relying on modern technologies to transform the way they build products, manage supply chains, and customer relationships. IDC […]
There is no shortage of AI related news making headlines. While some is about the rise of evil robots, others […]
In part 1 “Shift left: empowerment as-a-service”, we looked at the ability of shift left to bring IT services closer […]
Editor’s note: This is the first entry in a two part series on shift left strategies — stay tuned for […]
While modern self-service is working for consumers, IT self-service portals are stuck on the launch pad. However, IT delivering out […]
New path, same mission Prior to joining Neva, I held the position of lead analyst for IDC’s Client Virtualization and […]
I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how […]
Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents There’s […]
Self-proclaimed futurist (and Googler) Ray Kurzweil says we’re rapidly approaching the convergence of carbon and silicon-based life forms. He and […]
I’m proud to announce the Neva AI platform is now a certified app in the ServiceNow Store. Who cares? We told […]
Combine one of Inc. Magazine’s “top entrepreneur conferences” with more than 1,000 of the most successful tech investors and journalists and […]
Self-service generated incidents can be light on data and frequently require level 1 service desk triaging. The primary function of […]
Bay Area help desk leaders will convene March 15 in Mountain View and San Francisco for a discussion about the […]
+ Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery […]
Date: February 21, 2017 Time: 9:00 AM PT Presenter: Dan Turchin, Neva co-founder and Chief Product Officer Cars drive themselves. […]
Join us Tuesday, January 10 for a discussion about the future of bots in IT. Space is limited. Register here. […]
Lao Tzu, 6th century Chinese philosopher, spoke truth that should dissuade me from what I’m about to share: “Those who […]
It seems every IT blog, tweet, and product announcement these days is about how artificial intelligence is changing how we […]
Join Neva co-founder Dan Turchin and panelists from ServiceNow, Zendesk, and Wipro for a discussion about the future of AI […]
By Dan Turchin, Neva Co-Founder and Chief Product Officer. Follow Dan @dturchin. What does it mean to be human? What […]
Astound is the future of enterprise service management: automated answers that reduce the cost of service delivery, reduce downtime for employees, and improve business outcomes.
Astound 111 Independence Drive Menlo Park, CA 94025
Email: firstname.lastname@example.org Tel: 1.650.242.0020
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