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Venture Beat: Astound launches to automate employee servie requests with AI


A new startup called Astound emerged from stealth today with a big vision: to cut down on service requests using artificial intelligence to drive automation. The company’s overall goal is to help employees at large enterprises handle their own service requests, rather than require the intervention of more experienced technicians.

Astound’s product targets four concrete areas: predicting which agents should receive which support tickets, providing those agents with relevant information from a company’s systems of record, offering end users automated responses that don’t require a human’s intervention, and providing leaders with analytics for how their support departments are doing.

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