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Announcing our series B funding… and what it means for the future of work

 In News, Enterprise AI, Future of IT, Slack, Events, Announcements, Customers, Future of work, Press Releases, Case Study, IT Service Management Blog

Raphael’s masterpiece – The School of Athens – depicts the Renaissance philosophy that the whole corpus of human knowledge could be understood by a few brilliant thinkers like Plato and Aristotle. Five hundred years later, our School of Athens is a system of intelligence that fuses smart humans and thinking machines. Gone are the days when a few brilliant thinkers can solve every problem. Yet, most large enterprises still operate as if we’re stuck in the year 1500.

At Astound, we’re proud to be introducing the world of work to the transformative power of systems of intelligence. We’re proud to be disrupting thirty years of manual processes in the call center. We’re proud to be reinventing the service experience for everyone who has ever called the help desk.

We started Astound to guarantee every employee benefits from the shortest path to the best answer. It’s our vision to make employees love work and make every service provider better than they thought they’d ever be.

Announcing our series B funding

Today, we’re proud to announce our $15.5M series B financing led by one of the most respected venture firms: March Capital Partners. Also participating in the round are existing investors Pelion Venture Partners, Vertex Ventures, Moment Ventures, and the Slack Fund. It brings our total raised to date to $27M. What’s exciting isn’t the new cash. What’s exciting is the opportunity to provide more value for customers and the opportunity to dream bigger, innovate faster, and execute on our founding vision.

Welcome new customers and partners

We’re also announcing new customer wins including a recent go-live with one of the largest insurance companies in the world. They use Astound Predict and Astound Advise, two of the four AI-driven apps on our platform, to reduce the time required to resolve common issues. Now, when employees have questions about passwords or expense reimbursement the most relevant live agent receives the request along with the best answer. The Astound Knowledge Graph delivers contextual solution candidates from data sources including email, SharePoint, chat tools, wikis, and knowledge articles. This customer is benefiting from less downtime for employees and smarter answers for live agents.

The future of work… is AI-driven automation

We believe this is the future of work. Call center agents are no longer robots reading from scripts. Employees no longer wait on hold. We’re all the best versions of ourselves thanks to AI-driven automation.

We also announced new partnerships with organizations like General Dynamics Information Technology (GDIT) which is delivering better service to its customers for a fraction of the cost using all four of the Astound apps including Answers, our virtual agent. As part of the partnership, I’ll be presenting the keynote for the AI track at this week’s inaugural GDIT Emerge event in Washington DC.

From all of us at Astound, thanks for getting us to the starting line!

Think of us as Plato without the toga. Socrates without the sandals. Think of us on those days when work is awesome.

Most important, from our entire team to all the friends who helped us achieve this milestone: thanks for helping us get to the starting line. You’ll be amazed by what’s ahead.

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