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Win IT with Astound Advise for Jira Service Desk

Astound Advise for Jira Service Desk surfaces contextually- relevant knowledge for you to easily resolve issues.

  • See the most relevant content, knowledge articles, and past tickets relating to IT Issues, front and center.
  • Easily pin the content so that you and your team can always refer back to the resources and solutions you identified.

Step 1: Simply enable Astound Advise on your issue.  It will now appear on every future issue you open.

Step 2: This is the Advise Module.  It’s composed of a menu bar and cards.  Most of the action happens with the cards.

Step 3: Each card is knowledge content that Advise’s AI has recommended as potentially relevant to the ticket.  You can click to open them and read them in-depth.

When you’ve identified some knowledge that is relevant to the issue, be sure to “pin” it so that it will be associated with the issue going forwards.

Now you’re all set and ready to win IT!

Questions?  Need help?  Email us!

Revised: November 2019

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