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ITSM Tools

Astound was founded with a simple goal. We want to make work life better for anyone who has ever called the help desk. Only Astound automates the entire lifecycle of a service request by wrapping a layer of intelligence around traditional systems of record. Specifically Astound focuses on traditional IT Service Management (ITSM) and Human Resources Case Management (HCM) systems within the enterprise and makes them smart by automating the boring, routine tasks that ordinarily require human agents in call centers to read from scripts.

What is ITSM?

IT Service Management (ITSM) is a set of best practices and tools for delivering IT services and support to employees through the use of people, processes, and technology.

In the posts that follow, we are going to take a closer look at the first of these two types of systems of record – ITSM tools. Keep reading to learn:  

  • The key features that make up ITSM tools
  • Popular ITSM frameworks
  • How technology is impacting ITSM
  • The top ITSM tools available today
  • The future of ITSM: AI-driven automation

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