AI for IT Service Management: the difference between NLP & NLU and why it matters for enterprise IT (part three)
In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value […]
Astound was founded with a simple goal. We want to make work life better for anyone who has ever called the help desk. Only Astound automates the entire lifecycle of a service request by wrapping a layer of intelligence around traditional systems of record. Specifically Astound focuses on traditional IT Service Management (ITSM) and Human Resources Case Management (HCM) systems within the enterprise and makes them smart by automating the boring, routine tasks that ordinarily require human agents in call centers to read from scripts.
IT Service Management (ITSM) is a set of best practices and tools for delivering IT services and support to employees through the use of people, processes, and technology.
In the posts that follow, we are going to take a closer look at the first of these two types of systems of record – ITSM tools. Keep reading to learn:
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