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Webcast recap: How to deliver “badass” customer-centric IT support: a discussion with author Ben Brennan

 In IT Service Management Blog, Help Desk

Why do so many people hate calling the help desk? Why do simple problems take ages to solve? It doesn’t have to be this way. In our latest webcast, Ben Brennan, IT director at Oath and author of Badass IT Support shares his no-nonsense, customer-centric approach to turning IT staff into rock stars.

You’ll learn:

  • How to implement simple changes that will revolutionize IT
  • How to navigate changing employee expectations
  • Why AI adoption is business-critical for improving IT service

Click here to view recorded webcast.

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Podcast series: AI and the future of workAstound at KDD2018