What Is Enterprise Service Management, Why Does It Matter, And How Can You Accelerate Process Maturity With AI?
Enterprise service management, or ESM. It sounds great, but what exactly does it mean, and why does it matter to […]
IT Service Management Blog
ServiceNow and Astound: How AI is improving Service Management
AI-driven automation is accelerating “shift left” strategies and digital transformation at large enterprises ServiceNow is the leading cloud-based platform for […]
Three predictions for enterprise AI in 2019
“The pace of innovation has never been faster than it was yesterday and it will never be slower than it […]
Your Service Desk Strategy: ITSM Tools are Just a Start
As IT evolves, so must the service desk. Here’s help with how this can be accomplished. Multiple technology trends and […]
EMA selects Astound as a Vendor to Watch in AI for Employee Service
We’re thrilled to announce that Astound has been named by Enterprise Management Associates (EMA) as a Vendor to Watch in […]
Join Astound September 27th at Seattle HDI Chapter’s Annual Summer Social
Founded in 1989, HDI is one of the premier professional organizations dedicated to elevating service and support across the enterprise.
(Live webcast) AI for employee service, explained
AI for employee service has gained significant buzz lately. But what exactly is it and how does it actually work? […]
Astound recognized as most promising future AI technology by KDD with Startup Research Award
For more than two decades now, the annual Association for Computing Machinery (ACM) Special Interest Group (SIG) conference on Knowledge Discovery and Data (KDD) has been the place for big ideas [...]