How AI-Driven Automation Will Define the Future of Work for the Next Billion Employees
By 2020, 80% of business operations will be conducted via virtual agents* and this will dramatically change IT service for […]
IT Service Management Blog
Ready to automate ITSM with AI? Here’s How to Get Started
Whether it’s voice-powered personal assistants or connected smart homes, Artificial Intelligence (AI) and machine learning (ML) technologies are increasingly finding […]
LIVE Webinar May 23: Getting Started with AI for Your Organization
What to Ask When Thinking About Your First Virtual Agent Are you evaluating virtual agents and wondering how to get […]
What Comes After Knowledge?
_Whew. Thanks to Knowledge 2019, your head’s crammed with new ideas, validations, and motivations. So how best to take advantage […]
Now at Knowledge 2019: Creating the Future of Work (and Play?)
Even during ServiceNow’s pre-IPO days, when Astound.ai co-founder Dan Turchin and I both worked there, one of the most popular […]
Now Showing at Knowledge 2019: AI-Enhanced IT Experiences, In Real Life
Ever since the first Knowledge conferences, one thing has been clear. The real stars are the customers who share their […]
Welcome to Knowledge 2019. Thrilled to See You Here.
Astound.ai is thrilled to be a part of Knowledge 2019. The Astound team is proud to be part of the […]
Announcing our series B funding… and what it means for the future of work
Raphael’s masterpiece – The School of Athens – depicts the Renaissance philosophy that the whole corpus of human knowledge could […]
A buyer’s guide to enterprise chatbots: The 6 levels of intelligent virtual agents
Much has been written about the rapid growth of the chatbot market. Gartner reports that while 38 percent of enterprises […]
What Is Enterprise Service Management, Why Does It Matter, And How Can You Accelerate Process Maturity With AI?
Enterprise service management, or ESM. It sounds great, but what exactly does it mean, and why does it matter to […]