“The pace of innovation has never been faster than it was yesterday and it will never be slower than it […]

As IT evolves, so must the service desk. Here’s help with how this can be accomplished. Multiple technology trends and […]

Much has been written about the rapid growth of the chatbot market. Gartner reports that while 38 percent of enterprises […]

We’re thrilled to announce that Astound has been named by Enterprise Management Associates (EMA) as a Vendor to Watch in […]

Founded in 1989, HDI is one of the premier professional organizations dedicated to elevating service and support across the enterprise.

We are excited to unveil the inaugural episode in our AI and the future of work podcast series.

AI for employee service has gained significant buzz lately. But what exactly is it and how does it actually work? […]

For more than two decades now, the annual Association for Computing Machinery (ACM) Special Interest Group (SIG) conference on Knowledge Discovery and Data (KDD) has been the place for big ideas [...]

On June 28, I was honored to be a guest speaker at a webinar hosted by Astound, purveyors of AI […]