What to Ask When Thinking About Your First Virtual Agent Are you evaluating virtual agents and wondering how to get […]

_Whew. Thanks to Knowledge 2019, your head’s crammed with new ideas, validations, and motivations. So how best to take advantage […]

Even during ServiceNow’s pre-IPO days, when Astound.ai co-founder Dan Turchin and I both worked there, one of the most popular […]

Ever since the first Knowledge conferences, one thing has been clear. The real stars are the customers who share their […]

Astound.ai is thrilled to be a part of Knowledge 2019. The Astound team is proud to be part of the […]

Raphael’s masterpiece – The School of Athens – depicts the Renaissance philosophy that the whole corpus of human knowledge could […]

Much has been written about the rapid growth of the chatbot market. Gartner reports that while 38 percent of enterprises […]

Enterprise service management, or ESM. It sounds great, but what exactly does it mean, and why does it matter to […]

AI-driven automation is accelerating “shift left” strategies and digital transformation at large enterprises ServiceNow is the leading cloud-based platform for […]

“The pace of innovation has never been faster than it was yesterday and it will never be slower than it […]