We went to two CIO events last week. Here’s a quick summary below.  While service outages were of course top […]

Can AI really help HR Professionals? Today’s busy HR professionals are tasked with creating great employee experiences from recruiting through […]

Caption:  Want to know the answers to these questions?  Download the Webinar.   We had the good fortune to hear from […]

Get certified on the principles of AI for employee service and lead your team’s automation strategy November 7 9AM-noon What […]

We are excited to announce that Astound has partnered with ITSM Academy to deliver a complimentary webinar next week about […]

We use artificial intelligence (AI) every day without knowing it. Alexa’s speech recognition, Netflix’s movie recommendations and Gmail’s type-ahead suggestions […]

AI continues to improve the employee experience for enterprises. Service desk providers can now give employees smarter, more efficient and […]

Today, Astound is pleased to announce that we have entered into a strategic partnership with Computer Aid, Inc. (CAI), a […]

There’s the HP way and “don’t be evil”, “move fast and break things” and “think different”. Silicon Valley has incubated […]

By 2020, 80% of business operations will be conducted via virtual agents* and this will dramatically change IT service for […]