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How to deliver “badass” customer-centric IT support: a discussion with author Ben Brennan

 In Help Desk

Why do so many people hate calling the help desk? Why do simple problems take ages to solve? It doesn’t have to be this way. Join Ben Brennan, IT director at Oath and author of Badass IT Support, Thursday, July 26 for a “badass” webcast. Ben will share his no-nonsense, customer-centric approach to turning IT staff into rock stars.

You’ll learn:

  •       How to implement simple changes that will revolutionize IT
  •       How to navigate changing employee expectations
  •       Why AI adoption is business-critical for improving IT service  

The first 20 registered attendees will receive a free copy of Badass IT Support!


Date: Thursday, July 26

Time: 10am PT

Duration: 45 minutes

RSVP required

Register now


Ben Brennan, IT Director, Oath

Ben has consulted for top tech firms including Box, Twitter, Yahoo, Jawbone and AOL. Today, he is the author of Badass IT Support and serves as the IT Director at Oath.

Rob Young, Sr. Director Product Marketing, Astound

Rob has held IT operations management positions at several large enterprises and within the U.S. Air Force. Before joining Astound, he was the lead ITSM analyst at IDC.

Space is limited. Register now.

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