Founded in 1989, HDI is one of the premier professional organizations dedicated to elevating service and support across the enterprise.
Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to […]
Ready to reduce MTTR, cost per ticket and cut call volume by up to 70%? Listen and learn how to lead your IT team’s service strategy in 2018.
In my recent podcast, I was joined by Brian Lee, Senior Solutions Consultant, Neva. We discussed how and why AI-driven […]
In previous blogs (Shift left: empowerment as-a-service and Shift left: empowerment as-a-service part 2 AI-driven automation), I discussed how AI-based […]
While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support […]
In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed […]
Companies are relying on modern technologies to transform the way they build products, manage supply chains, and customer relationships. IDC […]