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Press release

EMA selects Astound as a Vendor to Watch in AI for Employee Service

MENLO PARK, CALIF. (PRWEB) SEPTEMBER 21, 2018 Astound, an enterprise software company that develops an AI platform for employee service, today […]

Press release

Infosys and Astound Partner to Deliver Better Service Experience Through an AI enhanced Enterprise Service Management Café

AI-enhanced support helping McDonald’s derive business benefits through customized service experiences. BANGALORE, INDIA, AND MENLO PARK, CALIF. (PRWEB) MAY 02, 2018 […]

Press release

Astound Showcases AI-Driven Automation at Knowledge18

Astound is a Bronze Sponsor at ServiceNow’s Knowledge18 Conference MENLO PARK, Calif., May 1, 2018 /PRNewswire/ — Astound, an enterprise software company […]

Press release

Astound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven Automation

Astound’s AI-based decision engine driving Enterprise Service Management forward MENLO PARK, Calif., April 12, 2018 /PRNewswire/ — Astound, an enterprise software company applying […]

Press release

Astound for Slack Reinvents the Enterprise Help Desk

MENLO PARK, Calif., Feb. 22, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]

Press release

Transforming IT Through AI-Driven Automation, Astound Launches and Announces $11.5 Million in Funding

MENLO PARK, Calif., Jan. 30, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]

Blog

ITSM Tools Overview

Key Features of ITSM Tools IT Ticketing: IT ticketing is the most basic functionality of an ITSM solution. It is […]

Blog

A buyer’s guide to enterprise chatbots: The 6 levels of intelligent virtual agents

Much has been written about the rapid growth of the chatbot market. Gartner reports that while 38 percent of enterprises […]

Blog

EMA selects Astound as a Vendor to Watch in AI for Employee Service

We’re thrilled to announce that Astound has been named by Enterprise Management Associates (EMA) as a Vendor to Watch in […]

Blog

PinkFORUM18 recap: delivering IT services better, faster and cheaper

On August 19-21, 2018 team Astound joined approximately 100 service management enthusiasts in Scottsdale, Arizona for Pink Elephant’s annual IT Service Management Leadership Forum – “PinkFORUM18”.

Blog

Join Astound September 27th at Seattle HDI Chapter’s Annual Summer Social

Founded in 1989, HDI is one of the premier professional organizations dedicated to elevating service and support across the enterprise.

Blog

Introducing AI and the future of work, a new podcast series from Astound

We are excited to unveil the inaugural episode in our AI and the future of work podcast series.

Blog

(Live webcast) AI for employee service, explained

AI for employee service has gained significant buzz lately. But what exactly is it and how does it actually work? […]

Blog

Astound recognized as most promising technology by KDD with Startup Research Award

For more than two decades now, the annual Association for Computing Machinery (ACM) Special Interest Group (SIG) conference on Knowledge Discovery and Data (KDD) has been the place for big ideas in big data and data science.

Blog

Webcast recap: How to deliver “badass” customer-centric IT support: a discussion with author Ben Brennan
Why do so many people hate calling the help desk? Why do simple problems take ages to solve? It doesn’t [...]

Blog

Artificial Intelligence (AI) and Intelligent Automation: An “ATM” for IT, by guest Michael Dortch

On June 28, I was honored to be a guest speaker at a webinar hosted by Astound, purveyors of AI […]

Blog

Sam’s happier at work and a better dad at home thanks to AI. It’s not here to take his job.

Sam’s a large man who barely fits into his Subaru. He’s the IT manager at WellPoint Health in Thousand Oaks […]

Blog

6/26 Meetup at Astound HQ: Want a diverse workplace? Your algorithms don’t.

What does the future of work mean to you? Is AI helping bring about a better work experience or is […]

Blog

(Live Webcast) What’s required to be an IT leader in the era of AI: a conversation with thought leader Michael Dortch
Roughly half of the tasks performed by employees today have the potential to be automated, according to a new report [...]

Blog

Transforming the employee experience with AI-driven automation for HR

There’s no doubt that we’re living in the era of the employee. Few industries know this better than HR. Salary […]

Blog

Webcast recap: ServiceNow’s Knowledge18 & the Future of Work: Astound’s Rob Young breaks down what you missed and what you need to know
What does the future of work look like? That was a key theme explored this year at Knowledge18. In our [...]

Blog

(Live Webcast) ServiceNow’s Knowledge18 & the Future of Work: Astound’s Rob Young breaks down what you need to know
What does the future of work look like? Join Senior Director of Product Marketing (and former IDC analyst) Rob Young Thursday, [...]

Blog

Infosys and Astound Partner to Deliver Better Service Experiences with AI-driven Automation

Today Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services.  Through this partnership, […]

Blog

Infosys and Astound partner to Deliver Better Employee Service Experiences

Today, Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services.  

Blog

Astound Showcases AI-Driven Automation at ServiceNow’s Knowledge18 Event

Astound, an enterprise software company applying machine learning and natural language processing to automate service and support,  today announced

Blog

What do the best Slack apps have in common? They’re featured in the Slack App Directory.

Thanks team Slack for featuring Astound in the App Directory. Learn why the most progressive organizations on the planet use […]

Blog

Astound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven Automation

Today, Astound announced its certified integration for the Now Platform®,  allowing customers using ServiceNow to interact conversationally with any app […]

Blog

How adidas is empowering employees with an enhanced self-service experience

Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee […]

Blog

The AI opportunity in enterprise operations, by guest Dr. Evangelos Simoudis

A day doesn’t go by without seeing multiple articles about artificial intelligence. Some are extremely optimistic about the benefits of AI […]

Blog

Food factory AI: How McDonald’s automation lets the crew focus more on customers

Posted by Larry Dignan, ZDNet Editor-in-Chief “McDonald’s is betting on vendors such as Astound, which streamlines the way you request help […]

Blog

Recorded podcast: The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos Simoudis
In this recorded podcast, I'm joined by esteemed AI author and thought-leader Dr. Evangelos Simoudis, Founder and Managing Director of Synapse Partners, [...]

Blog

Astound for Slack reinvents the enterprise help desk

Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to […]

Blog

Using AI to Provide Better Employee Service: A Q&A with Dan Turchin of Astound

[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at […]

Blog

Intelligent virtual agents: Is the IT service desk ready for the future of work?

What is commonly being referred to as   “the future work” is today’s reality in many organizations. In fact, back in […]

Blog

Recorded podcast: How ITSM is evolving and why AI is critical, with guest Dennis Drogseth of EMA
In this recorded podcast, I'm joined by esteemed analyst Dennis Drogseth, Vice President of Research at EMA. We discuss how [...]

Blog

AI for IT Service Management: the difference between NLP & NLU and why it matters for enterprise IT (part three)

In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value […]

Blog

Transforming IT Through AI-Driven Automation, Astound Launches and Announces $11.5 Million in Funding

MENLO PARK, Calif., Jan. 30, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]

Blog

Neva is now Astound. Here’s why.

Superman changed into a cape. Zeus changed into a swan. Neva is changing into Astound. Our decision to re-launch Neva […]

Blog

AI for IT Service Management: a holistic approach (part two)

In my last post, I discussed how AI and machine learning are applied in IT. In this post, I’ll share […]

Blog

AI for IT Service Management: what you need to know (part one)

What is AI for IT Service Management? Is it enterprise chatbots? Auto-routing tickets? Automated knowledge sharing? Predictive insights? And finally, […]

Blog

Four ITSM predictions for 2018

In ITSM change is inevitable and constant. Falling behind has undesirable consequences. The pace of change in IT will increase […]

Blog

Ready to reduce MTTR, cost per ticket and cut call volume by up to 70%? Listen and learn how to lead your IT team’s service strategy in 2018.

In my recent podcast, I was joined by Brian Lee, Senior Solutions Consultant, Neva. We discussed how and why AI-driven […]

Blog

AI-driven automation: IT and business user advantages fuel early adoption

As with earlier types of emerging technologies (most recently cloud, mobile and social), there is a level of uncertainty and […]

Blog

AI-driven automation: the future of ITSM   

In my career as an industry analyst, I would frequently field inquiries from large software vendors, service providers and enterprises […]

Blog

Ready to automate ITSM with AI? Here’s how.

Whether it’s voice-powered personal assistants or connected smart homes, Artificial Intelligence (AI) and machine learning (ML) technologies are increasingly finding […]

Blog

We take our responsibility to educate leaders about AI seriously… which is why we’re joining TechNet

Our relationship with technology will change more in the next two years than it has in the past 200 since […]

Blog

FUSION 17 recap: AI is accelerating the shift from service management processes used in IT to other lines of business

On Oct 31-Nov 3, 2017 team Neva joined ~700 other ITSM enthusiasts in Orlando FL, for the annual FUSION conference. […]

Blog

How shifting left with AI automation benefits all levels of IT support

In previous blogs (Shift left: empowerment as-a-service and Shift left: empowerment as-a-service part 2 AI-driven automation), I discussed how AI-based […]

Blog

Lower MTTR and cost per ticket with AI-driven automation

While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support […]

Blog

Ready to shift left but not sure where to start? Listen and learn.

In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed […]

Blog

To my friend Maria: artificial intelligence is here to make you more human

This is a story about Maria. She works in a call center in the Philippines. Maria helps John Deere’s 60,000 […]

Blog

Using AI and machine learning to accelerate digital transformation

  The importance of IT’s role as a technology/business liaison has never been greater. Business leaders not only expect IT […]

Blog

Virtual agents: where’s the real value for IT?

Virtual agents: where’s the real value for IT? Virtual assistants like Siri, Alexa and Google Assistant are becoming mainstream for […]

Blog

Employee self-service: make your voice heard!

Employee self-service: make your voice heard! As I discussed in an earlier blog (Applied vs. Generalized Artificial Intelligence: what’s the […]

Blog

AI-driven service automation: the future of IT

In recent years a strong emphasis has been placed on IT moving away from making technology decisions for IT’s sake […]

Blog

Three common practices that help IT earn employee trust

  Companies are relying on modern technologies to transform the way they build products, manage supply chains, and customer relationships. IDC […]

Blog

Applied vs. Generalized Artificial Intelligence: what’s the difference and why it matters for enterprise IT

There is no shortage of AI related news making headlines. While some is about the rise of evil robots, others […]

Blog

Shift left: empowerment as-a-service part 2 AI-driven automation

In part 1 “Shift left: empowerment as-a-service”, we looked at the ability of shift left to bring IT services closer […]

Blog

Shift left: empowerment as-a-service

Editor’s note: This is the first entry in a two part series on shift left strategies — stay tuned for […]

Blog

Failure to launch: IT, we have a (self-service) problem!

While modern self-service is working for consumers, IT self-service portals are stuck on the launch pad. However, IT delivering out […]

Blog

Change with purpose: why I decided to join Neva

New path, same mission Prior to joining Neva, I held the position of lead analyst for IDC’s Client Virtualization and […]

Blog

What does ITSM have in common with the TacoBot? Listen and learn.

I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how […]

Blog

As Bond said to Q: “Slack me the WEP code before this router detonates.”

Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents There’s […]

Blog

Human? In IT? Here’s how to be relevant in 2020.

Self-proclaimed futurist (and Googler) Ray Kurzweil says we’re rapidly approaching the convergence of carbon and silicon-based life forms. He and […]

Blog

Neva’s a certified app in the ServiceNow Store: so what?

I’m proud to announce the Neva AI platform is now a certified app in the ServiceNow Store. Who cares? We told […]

Blog

Neva wins startup pitch competition at Montgomery Summit

Combine one of Inc. Magazine’s “top entrepreneur conferences” with more than 1,000 of the most successful tech investors and journalists and […]

Blog

AI-Driven Automation for ITSM Incident Management

Self-service generated incidents can be light on data and frequently require level 1 service desk triaging. The primary function of […]

Blog

March 15: join Neva Co-Founder Dan Turchin and help desk leaders for a discussion about the future of AI in IT

Bay Area help desk leaders will convene March 15 in Mountain View and San Francisco for a discussion about the […]

Blog

“Ask the Expert: the Future of AI in IT” with Dan Turchin on the ServiceNow Community

+ Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery […]

Blog

The Future of AI-Driven Automation in ITSM: live webcast

Date: February 21, 2017 Time: 9:00 AM PT Presenter: Dan Turchin, Neva co-founder and Chief Product Officer Cars drive themselves. […]

Blog

Bots for IT support: how and why they work… and why they won’t steal your job

Join us Tuesday, January 10 for a discussion about the future of bots in IT. Space is limited. Register here. […]

Blog

Five AI and machine learning predictions for 2017

Lao Tzu, 6th century Chinese philosopher, spoke truth that should dissuade me from what I’m about to share: “Those who […]

Blog

Interested in the future of machine learning for IT?

It seems every IT blog, tweet, and product announcement these days is about how artificial intelligence is changing how we […]

Blog

“The Future of Customer Support: AI-Driven Automation”

Join Neva co-founder Dan Turchin and panelists from ServiceNow, Zendesk, and Wipro for a discussion about the future of AI […]

Blog

What does it mean to be human?

By Dan Turchin, Neva Co-Founder and Chief Product Officer. Follow Dan @dturchin. What does it mean to be human?  What […]

Astound for Slack Reinvents the Enterprise Help Desk

Data sheet

Astound & Slack Integration Data Sheet

Astound’s Slack integration enables exceptional self-service experiences

https://info.astound.ai/slack-integration-data-sheet
Astound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven Automation

Data sheet

Astound & ServiceNow Integration Data Sheet

Astound’s certified ServiceNow integration makes every app intelligent  

https://info.astound.ai/data-sheet-astound-servicenow

Data sheet

Astound Data Sheet

Astound – Address the lifecycle of employee requests with AI-driven automation

http://info.astound.ai/resources-astound-data-sheet
Infosys and Astound Partner to Deliver Better Service Experience Through an AI enhanced Enterprise Service Management Café

Data sheet

Astound & Infosys Integration Data Sheet

Astound’s Infosys integration delivers consumerized service and support

https://info.astound.ai/infosys-integration-data-sheet

Video

AI and the Future or Work Podcast Ep. 2: Automating decision-making processes with big data

Benjamin Baer, VP of product marketing at FICO, discusses how predictive analytics, machine learning, artificial intelligence, and identity resolution are […]

https://info.astound.ai/ep-2-ai-and-the-future-of-work

Video

AI and the Future of Work Podcast: Ep. 3 Scaling ITSM tools and best practices globally

In episode 3 of our AI and the Future of Work podcast series, IT veteran and evangelist, Tony North stops […]

https://info.astound.ai/ep-3-ai-and-the-future-of-work

Video

Workology Podcast: Artificial Intelligence Basics in HR and Recruiting

Astound CEO Naghi Prasad stops by the Workology podcast and talks, AI, HR, and the benefits of automation.

https://info.astound.ai/ai-basics-in-hr

Video

On-demand webcast: Future of AI in IT Meetup: Transparent AI

Learn about Transparent AI: Hacking ML and auditability for Natural Language interfaces

https://info.astound.ai/watch-now-transparent-ai
Enterprise Chatbot Platforms

Video

A buyer’s guide to evaluating enterprise chatbots: the 6 levels of intelligent virtual agents

Astound Principal AI Scientist, Walid Saba, breaks down the technology and conversational capabilities that separate high performing virtual agents from […]

https://info.astound.ai/6-levels-of-virtual-agent-intelligence-on-demand-webcast

Video

(On-Demand webcast) AI for employee service, explained

What exactly is AI for employee service and how does it actually work?

https://info.astound.ai/webcast-ai-for-employee-service-explained
Podcast series: AI and the future of work

Video

Ep. 1: AI and the Future of Work Podcast

Brent Knipfer of Computer Aid, Inc, discusses what’s changing in the world of work and ITSM.

https://www.youtube.com/watch?v=MJlycLTW4oY

Video

(On-Demand webcast) What’s required to be an IT leader in the era of AI

Industry thought leader Michael Dortch discusses the impact of AI on IT. 

https://info.astound.ai/leader-in-the-era-of-ai

Video

(On-Demand webcast) How to deliver “badass” customer-centric IT support

Author of Badass IT Support shares his no-nonsense to turning IT staff into rock stars.

https://info.astound.ai/webcast-how-to-deliver-badass-it-support

Video

(On-Demand webcast) Knowledge18 & the Future of Work

Rob Young, Astound’s Senior Director of Product Marketing and former IDC analyst covers top trends coming out of Knowledge18.

https://info.astound.ai/knowledge18-the-future-of-work

Video

(On-Demand webcast) How ITSM is evolving

Esteemed industry analyst Dennis Drogseth, VP of Research at EMA. discusses how IT analytics and AI-driven automation decrease operational complexity.

https://info.astound.ai/webcast-itsm-is-evolving-and-why-ai-is-critical

Video

(On-Demand webcast) The future of AI in the enterprise

Dr. Evangelos Simoudis shares his insights and case studies about AI and data-driven automation in the enterprise.

https://info.astound.ai/the-future-of-ai-in-the-enterprise

Video

(On-Demand webcast) Lead your IT team’s service strategy

Ready to reduce MTTR, cost per ticket and cut call volume by up to 70%?

https://info.astound.ai/webcast-lead-your-it-teams-service-strategy

Video

Astound product demo

Learn how Astound’s AI-driven automation reduces call volume up to 70 percent.

https://www.youtube.com/watch?v=EHJgN7RNRwU
Astound AI Platform Video Explainer

Video

Astound AI explainer

With Astound AI, service requests get resolved faster and employees have more time to focus on the work that matters.

https://www.youtube.com/watch?v=ci6YzfuXjMg
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