Filter ResultsBy bsp_webmaster Posted June 8, 2019 InFilter Results2019-06-082019-06-20https://astound.ai/wp-content/uploads/2018/02/astound-logo-horizontal-750x160.pngAstoundhttps://astound.ai/wp-content/uploads/2018/02/astound-logo-horizontal-750x160.png200px200px Resources All resourcesPostsVideoData sheetCase studyWebcastsPodcastsNews & Press releasesReports BlogHow AI-Driven Automation Will Define the Future of Work for the Next Billion EmployeesBy 2020, 80% of business operations will be conducted via virtual agents* and this will dramatically change IT service for […] BlogReady to automate ITSM with AI? Here’s How to Get StartedWhether it’s voice-powered personal assistants or connected smart homes, Artificial Intelligence (AI) and machine learning (ML) technologies are increasingly finding […] BlogLIVE Webinar May 23: Getting Started with AI for Your OrganizationWhat to Ask When Thinking About Your First Virtual Agent Are you evaluating virtual agents and wondering how to get […] BlogWhat Comes After Knowledge?_Whew. Thanks to Knowledge 2019, your head’s crammed with new ideas, validations, and motivations. So how best to take advantage […] BlogNow at Knowledge 2019: Creating the Future of Work (and Play?)Even during ServiceNow’s pre-IPO days, when Astound.ai co-founder Dan Turchin and I both worked there, one of the most popular […] BlogNow Showing at Knowledge 2019: AI-Enhanced IT Experiences, In Real LifeEver since the first Knowledge conferences, one thing has been clear. The real stars are the customers who share their […] BlogWelcome to Knowledge 2019. Thrilled to See You Here.Astound.ai is thrilled to be a part of Knowledge 2019. The Astound team is proud to be part of the […] BlogAnnouncing our series B funding… and what it means for the future of workRaphael’s masterpiece – The School of Athens – depicts the Renaissance philosophy that the whole corpus of human knowledge could […] BlogA buyer’s guide to enterprise chatbots: The 6 levels of intelligent virtual agentsMuch has been written about the rapid growth of the chatbot market. Gartner reports that while 38 percent of enterprises […] BlogWhat Is Enterprise Service Management, Why Does It Matter, And How Can You Accelerate Process Maturity With AI?Enterprise service management, or ESM. It sounds great, but what exactly does it mean, and why does it matter to […] BlogServiceNow and Astound: How AI is improving Service ManagementAI-driven automation is accelerating “shift left” strategies and digital transformation at large enterprises ServiceNow is the leading cloud-based platform for […] BlogThree predictions for enterprise AI in 2019“The pace of innovation has never been faster than it was yesterday and it will never be slower than it […] BlogYour Service Desk Strategy: ITSM Tools are Just a StartAs IT evolves, so must the service desk. Here’s help with how this can be accomplished. Multiple technology trends and […] BlogService Desk Management: An OverviewMultiple technology trends and market forces are catalyzing changes in IT for almost every size and type of business. Those [...] BlogEMA selects Astound as a Vendor to Watch in AI for Employee ServiceWe’re thrilled to announce that Astound has been named by Enterprise Management Associates (EMA) as a Vendor to Watch in […] BlogJoin Astound September 27th at Seattle HDI Chapter’s Annual Summer SocialFounded in 1989, HDI is one of the premier professional organizations dedicated to elevating service and support across the enterprise. Blog(Live webcast) AI for employee service, explainedAI for employee service has gained significant buzz lately. But what exactly is it and how does it actually work? […] BlogAstound recognized as most promising future AI technology by KDD with Startup Research AwardFor more than two decades now, the annual Association for Computing Machinery (ACM) Special Interest Group (SIG) conference on Knowledge Discovery and Data (KDD) has been the place for big ideas in big data and data science. BlogWebcast recap: How to deliver “badass” customer-centric IT support: a discussion with author Ben BrennanWhy do so many people hate calling the help desk? Why do simple problems take ages to solve? It doesn’t [...] BlogIntroducing AI future of work, a new podcast series from AstoundWe are excited to unveil the inaugural episode in our AI and the future of work podcast series. BlogAI and Automation: An “ATM” for IT, by guest Michael DortchOn June 28, I was honored to be a guest speaker at a webinar hosted by Astound, purveyors of AI […] Blog6/26 Meetup at Astound HQ: Want a diverse workplace? Your algorithms don’t.What does the future of work mean to you? Is AI helping bring about a better work experience or is […] BlogSam’s happier at work and a better dad at home thanks to AI. It’s not here to take his job.Sam’s a large man who barely fits into his Subaru. He’s the IT manager at WellPoint Health in Thousand Oaks […] BlogTransforming the employee experience with AI-driven automation for HRThere’s no doubt that we’re living in the era of the employee. Few industries know this better than HR. Salary […] Blog(Live Webcast) What’s required to be an IT leader in the era of AI: a conversation with thought leader Michael DortchRoughly half of the tasks performed by employees today have the potential to be automated, according to a new report [...] Blog(Live Webcast) ServiceNow’s Knowledge18 & the Future of Work: Astound’s Rob Young breaks down what you need to knowWhat does the future of work look like? Join Senior Director of Product Marketing (and former IDC analyst) Rob Young Thursday, [...] BlogWebcast recap: ServiceNow’s Knowledge18 & the Future of Work: Astound’s Rob Young breaks down what you missed and what you need to knowWhat does the future of work look like? That was a key theme explored this year at Knowledge18. In our [...] BlogInfosys and Astound Partner to Deliver Better Service Experiences with AI-driven AutomationToday Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services. Through this partnership, […] BlogInfosys and Astound partner to Deliver Better Employee Service ExperiencesToday, Astound announced its partnership with Infosys, a global leader in consulting, technology, and next generation services. BlogAstound Showcases AI-Driven Automation at ServiceNow’s Knowledge18 EventAstound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced BlogWhat do the best Slack apps have in common? They’re featured in the Slack App Directory.Thanks team Slack for featuring Astound in the App Directory. Learn why the most progressive organizations on the planet use […] BlogAstound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven AutomationToday, Astound announced its certified integration for the Now Platform®, allowing customers using ServiceNow to interact conversationally with any app […] BlogHow adidas is empowering employees with an enhanced self-service experienceJoin us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee […] BlogThe AI opportunity in enterprise operations, by guest Dr. Evangelos SimoudisA day doesn’t go by without seeing multiple articles about artificial intelligence. Some are extremely optimistic about the benefits of AI […] BlogFood factory AI: How McDonald’s automation lets the crew focus more on customersPosted by Larry Dignan, ZDNet Editor-in-Chief “McDonald’s is betting on vendors such as Astound, which streamlines the way you request help […] BlogRecorded podcast: The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos SimoudisIn this recorded podcast, I'm joined by esteemed AI author and thought-leader Dr. Evangelos Simoudis, Founder and Managing Director of Synapse Partners, [...] BlogAstound for Slack reinvents the enterprise help deskMenlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to […] BlogUsing AI to Provide Better Employee Service: A Q&A with Dan Turchin of Astound[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at […] BlogIntelligent virtual agents: Is the IT service desk ready for the future of work?What is commonly being referred to as “the future work” is today’s reality in many organizations. In fact, back in […] BlogTransforming IT Through AI-Driven Automation, Astound Launches and Announces $11.5 Million in FundingMENLO PARK, Calif., Jan. 30, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […] BlogNeva is now Astound. Here’s why.Superman changed into a cape. Zeus changed into a swan. Neva is changing into Astound. Our decision to re-launch Neva […] BlogReduce MTTR, Cost Per Ticket and Cut Call Volume in 2018In my recent podcast, I was joined by Brian Lee, Senior Solutions Consultant, Neva. We discussed how and why AI-driven […] BlogAI-driven Automation: IT & Business User AdvantagesAs with earlier types of emerging technologies (most recently cloud, mobile and social), there is a level of uncertainty and […] BlogWe take our responsibility to educate leaders about AI seriously… which is why we’re joining TechNetOur relationship with technology will change more in the next two years than it has in the past 200 since […] BlogHow shifting left with AI automation benefits all levels of IT supportIn previous blogs (Shift left: empowerment as-a-service and Shift left: empowerment as-a-service part 2 AI-driven automation), I discussed how AI-based […] BlogLower MTTR and cost per ticket with AI-driven automationWhile many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support […] BlogReady to shift left but not sure where to start? Listen and learn.In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed […] BlogTo my friend Maria: artificial intelligence is here to make you more humanThis is a story about Maria. She works in a call center in the Philippines. Maria helps John Deere’s 60,000 […] BlogUsing AI and machine learning to accelerate digital transformation The importance of IT’s role as a technology/business liaison has never been greater. Business leaders not only expect IT […] BlogVirtual agents: where’s the real value for IT?Virtual agents: where’s the real value for IT? Virtual assistants like Siri, Alexa and Google Assistant are becoming mainstream for […] BlogEmployee self-service: make your voice heard!Employee self-service: make your voice heard! As I discussed in an earlier blog (Applied vs. Generalized Artificial Intelligence: what’s the […] BlogAI-driven Enterprise Service Automation: the future of ITIn recent years a strong emphasis has been placed on IT moving away from making technology decisions for IT’s sake […] BlogThree common practices that help IT earn employee trust Companies are relying on modern technologies to transform the way they build products, manage supply chains, and customer relationships. IDC […] BlogApplied vs. Generalized Artificial Intelligence: what’s the difference and why it matters for enterprise ITThere is no shortage of AI related news making headlines. While some is about the rise of evil robots, others […] BlogShift left: empowerment as-a-service part 2 AI-driven automationIn part 1 “Shift left: empowerment as-a-service”, we looked at the ability of shift left to bring IT services closer […] BlogShift left: empowerment as-a-serviceEditor’s note: This is the first entry in a two part series on shift left strategies — stay tuned for […] BlogFailure to launch: IT, we have a (self-service) problem!While modern self-service is working for consumers, IT self-service portals are stuck on the launch pad. However, IT delivering out […] BlogChange with purpose: why I decided to join NevaNew path, same mission Prior to joining Neva, I held the position of lead analyst for IDC’s Client Virtualization and […] BlogAs Bond said to Q: “Slack me the WEP code before this router detonates.”Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents There’s […] BlogHuman? In IT? Here’s how to be relevant in 2020.Self-proclaimed futurist (and Googler) Ray Kurzweil says we’re rapidly approaching the convergence of carbon and silicon-based life forms. He and […] BlogNeva’s a certified app in the ServiceNow Store: so what?I’m proud to announce the Neva AI platform is now a certified app in the ServiceNow Store. Who cares? We told […] BlogNeva wins startup pitch competition at Montgomery SummitCombine one of Inc. Magazine’s “top entrepreneur conferences” with more than 1,000 of the most successful tech investors and journalists and […] BlogMarch 15: join Neva Co-Founder Dan Turchin and help desk leaders for a discussion about the future of AI in ITBay Area help desk leaders will convene March 15 in Mountain View and San Francisco for a discussion about the […] Blog“Ask the Expert: the Future of AI in IT” with Dan Turchin on the ServiceNow Community+ Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery […] BlogThe Future of AI-Driven Automation in ITSM: live webcastDate: February 21, 2017 Time: 9:00 AM PT Presenter: Dan Turchin, Neva co-founder and Chief Product Officer Cars drive themselves. […] BlogBots for IT support: how and why they work… and why they won’t steal your jobJoin us Tuesday, January 10 for a discussion about the future of bots in IT. Space is limited. Register here. […] BlogFive AI and machine learning predictions for 2017Lao Tzu, 6th century Chinese philosopher, spoke truth that should dissuade me from what I’m about to share: “Those who […] BlogInterested in the future of machine learning for IT?It seems every IT blog, tweet, and product announcement these days is about how artificial intelligence is changing how we […] BlogRecording of panel discussion with leaders from Neva, ServiceNow, Zendesk, and Wipro Blog“The Future of Customer Support: AI-Driven Automation”Join Neva co-founder Dan Turchin and panelists from ServiceNow, Zendesk, and Wipro for a discussion about the future of AI […] BlogWhat does it mean to be human?By Dan Turchin, Neva Co-Founder and Chief Product Officer. Follow Dan @dturchin. What does it mean to be human? What […] Load more VideoA buyer’s guide to evaluating enterprise chatbots: the 6 levels of intelligent virtual agentsAstound Principal AI Scientist, Walid Saba, breaks down the technology and conversational capabilities that separate high performing virtual agents from […]https://info.astound.ai/6-levels-of-virtual-agent-intelligence-on-demand-webcast VideoAstound product demoLearn how Astound’s AI-driven automation reduces call volume up to 70 percent.https://www.youtube.com/watch?v=EHJgN7RNRwU VideoAstound AI explainerWith Astound AI, service requests get resolved faster and employees have more time to focus on the work that matters.https://www.youtube.com/watch?v=ci6YzfuXjMg Load more Data sheetAstound Corporate OverviewAstound – Address the lifecycle of employee requests with AI-driven automationhttps://info.astound.ai/resources-astound-corporate-overview Data sheetAstound & ServiceNow Integration Data SheetAstound’s certified ServiceNow integration makes every app intelligenthttps://info.astound.ai/data-sheet-astound-servicenow Data sheetAstound & Slack Integration Data SheetAstound’s Slack integration enables exceptional self-service experienceshttps://info.astound.ai/slack-integration-data-sheet Data sheetAstound & Infosys Integration Data SheetAstound’s Infosys integration delivers consumerized service and supporthttps://info.astound.ai/infosys-integration-data-sheet Load more Case studyFortune 100 retail brandIconic Fortune 100 retail brand uses Astound to improve self-service adoption and reduce downtime for 55,000 employees.https://info.astound.ai/case-study-retail Load more ReportsAstound Named Top 10 HR Tech StartupAstound Named was named a Top 10 HR Tech Startup by HR Tech Outlook.https://info.astound.ai/astound-hr-tech-startup-2018 ReportsEMA Vendor to WatchEMA names Astound as a Vendor to Watchhttps://info.astound.ai/ema-vendor-to-watch Load more KDD 2018 Startup Research AwardImagine if the employee service you received at your job was 33 percent more accurate. There’d be less time for […]https://www.kdd.org/kdd2018/news/view/announcing-the-kdd-2018-startup-research-award-winners Astound Raises $15.5M in Series B Funding to Transform Employee Service Experiences Through AI-Driven AutomationFunding Follows Substantial Customer and Partner Growth; Doubled Enterprise Customer Base; Multiple New Sectors Leveraging Platform MENLO PARK, Calif., April 23, […]https://astound.ai/news_press_releases/news/ Astound to display AI platform for employee service at Knowledge ‘19April 22, 2019, Menlo Park, CA Astound to showcase AI Platform for Employee Service at Knowledge 2019 For the third […]https://astound.ai/news_press_releases/astound-to-display-ai-platform-for-employee-service-at-knowledge-19/ Astound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven AutomationAstound’s AI-based decision engine driving Enterprise Service Management forward MENLO PARK, Calif., April 12, 2018 /PRNewswire/ — Astound, an enterprise software company applying […]https://astound.ai/news_press_releases/astound-integrates-with-servicenow-to-make-every-app-intelligent-with-ai-driven-automation/ Astound for Slack Reinvents the Enterprise Help DeskMENLO PARK, Calif., Feb. 22, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]https://astound.ai/news_press_releases/astound-for-slack-reinvents-the-enterprise-help-desk/ Infosys and Astound Partner to Deliver Better Service Experience Through an AI enhanced Enterprise Service Management CaféAI-enhanced support helping McDonald’s derive business benefits through customized service experiences. BANGALORE, INDIA, AND MENLO PARK, CALIF. (PRWEB) MAY 02, 2018 […]https://astound.ai/news_press_releases/infosys-and-astound-partner-to-deliver-better-service-experience-through-an-ai-enhanced-enterprise-service-management-cafe/ Transforming IT Through AI-Driven Automation, Astound Launches and Announces $11.5 Million in FundingMENLO PARK, Calif., Jan. 30, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service […]https://astound.ai/news_press_releases/transforming-it-through-ai-driven-automation-astound-launches-and-announces-11-5-million-in-funding/ Astound Showcases AI-Driven Automation at Knowledge18Astound is a Bronze Sponsor at ServiceNow’s Knowledge18 Conference MENLO PARK, Calif., May 1, 2018 /PRNewswire/ — Astound, an enterprise software company […]https://astound.ai/news_press_releases/astound-showcases-ai-driven-automation-at-knowledge18/ EMA selects Astound as a Vendor to Watch in AI for Employee ServiceMENLO PARK, CALIF. (PRWEB) SEPTEMBER 21, 2018 Astound, an enterprise software company that develops an AI platform for employee service, today […]https://astound.ai/news_press_releases/ema-selects-astound-as-a-vendor-to-watch-in-ai-for-employee-service/ HR Tech Outlook named Astound a Top 10 HR Startuphttps://startups.hrtechoutlook.com/vendors/top-hr-tech-startups-2018.html 10 Most Promising HR Tech Startups In 2019HR is one of the most essential departments in an organization. It takes care of the entire employee lifecycle right […]https://astound.ai/wp-content/uploads/2019/04/astoundh.pdf How Enterprise Software Company Astound Uses AI To Improve Employee ServiceMenlo Park, California-based enterprise software company Astound is a rapidly growing startup that uses artificial intelligence to re-imagine and improve […]https://pulse2.com/astound-uses-ai-to-improve-employee-service/ Led by LA-based March Capital, Astound raises $15.5 million for employee help desk automation servicesAstound, a company selling automated employee help desk services, has raised a new round of $15.5 million from investors led […]https://techcrunch.com/2019/04/23/led-by-la-based-march-capital-astound-raises-15-5-million-for-employee-help-desk-automation-services/ Expert VC panel: how to get your AI company funded in 20192018 was a renaissance year for AI. We realized its power… and potential to do harm. In 2019, AI will […]https://www.meetup.com/The-Future-of-AI-in-IT/events/257818643/ Three Ways To Use Artificial Intelligence To Improve The Employee ExperienceAccording to Ray Kurzweil, famed inventor and futurist: “Our technology, our machines, are part of our humanity. We created them to […]https://www.forbes.com/sites/forbestechcouncil/2019/04/02/three-ways-to-use-artificial-intelligence-to-improve-the-employee-experience/#19c80e54115b CSRA: Using AI to Provide Better Employee Service: A Q & A with Dan Turchin of AstoundIn a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at CSRA, took a detailed look at some […]https://astound.ai/enterprise-ai/using-ai-to-provide-better-employee-service-a-qa-with-dan-turchin-of-astound/ Astound: AI Powered Employee Service, pp 32https://magazine.cioreview.com/magazines/April2019/Tech_Startup/ MarTech Series Astound Integrates with ServiceNow to Build AI-Driven Automation in Every AppAstound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its […]https://martechseries.com/mobile/in-app-marketing/astound-integrates-with-servicenow-to-build-ai-driven-automation-in-every-app/ Venture Beat: Astound launches to automate employee servie requests with AIA new startup called Astound emerged from stealth today with a big vision: to cut down on service requests using artificial intelligence […]https://venturebeat.com/2018/01/30/astound-launches-to-automate-employee-service-requests-with-ai/ Load more PodcastAI and the Future of Work Podcast Ep. 4: Lessons for Leaders in the Era of AICraig Pratt, ServiceNow Worldwide Vice President of Sales Initiatives, shares advice for leaders looking to grow their careers in an […]https://info.astound.ai/podcast-lessons-for-leaders-in-the-era-of-ai PodcastMoney Matters Top Tips by Adam TorresDan Turchin talks about his advice for the next generation of new entrepreneurs and how Astound is automating routine service requests to […]http://w1.msshkq.net/prod/3153094f-14a4-44b5-a1cd-68baba3cb4c0/7ff09cbb-7626-4358-a0a4-ce82d3b8149a PodcastAI and the Future of Work Podcast: Ep. 3 Scaling ITSM tools and best practices globallyIn episode 3 of our AI and the Future of Work podcast series, IT veteran and evangelist, Tony North stops […]https://info.astound.ai/ep-3-ai-and-the-future-of-work PodcastWorkology Podcast: Artificial Intelligence Basics in HR and RecruitingAstound CEO Naghi Prasad stops by the Workology podcast and talks, AI, HR, and the benefits of automation.https://info.astound.ai/ai-basics-in-hr PodcastEp. 1: AI and the Future of Work PodcastBrent Knipfer of Computer Aid, Inc, discusses what’s changing in the world of work and ITSM here.https://www.youtube.com/watch?v=MJlycLTW4oY PodcastAI and the Future or Work Podcast Ep. 2: Automating decision-making processes with big dataBenjamin Baer, VP of product marketing at FICO, discusses how predictive analytics, machine learning, artificial intelligence, and identity resolution are […]https://info.astound.ai/ep-2-ai-and-the-future-of-work Load more Recent PostsHow AI-Driven Automation Will Define the Future of Work for the Next Billion EmployeesReady to automate ITSM with AI? Here’s How to Get StartedLIVE Webinar May 23: Getting Started with AI for Your OrganizationWhat Comes After Knowledge?