February 16-19 2020 – Pink Elephant: How AI is Driving Digital Transformation and Improving Operational Efficiencies Register Here

april, 2019

24apr1:00 pm2:00 pmSupport World Live 2020


Event Details

Join us at Support World Live where Dan Turchin will lead a session on AI and Employee Service:

How AI Improved Employee Satisfaction for Two Global Brands

Today employees suffer from poor IT and HR service, and wait on hold to have a help desk agent simply read from a script.  Employees who have negative experiences with help desk requests typically have lower satisfaction and engagement levels. The future of work is better service experiences, faster answers, and ultimately, more engaged and empowered employees. When AI-driven automation is successfully implemented, enterprise companies can reduce IT costs, improve operational efficiencies and improve customer satisfaction. 

Attend this presentation and learn how AI-driven automation is transforming employee satisfaction levels at McDonald’s and adidas. Discover how they reduced wait times and call volumes while improving the employee experience.

Key takeaways:

  • Learn how AI and ML are transforming the service experience.
  • Why Service Managers are using AI to accelerate digital transformation.
  • What to know before getting started.
  • Five  actionable tips to guarantee your first AI project is successful.

For more information, visit: https://www.thinkhdi.com/events/supportworld.aspx



(Wednesday) 1:00 pm - 2:00 pm

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