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october, 2019

17oct8:00 am11:00 amITSM Academy Live Webinar: AI & the Future of Employee Service

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Event Details

Complimentary Webinar hosted by ITSM Academy – Thursday, October 17th at 11am ET

Presenter: Dan Turchin – Co-Founder and Chief Product Officer at Astound

Webinar Overview:
The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today.

Astound co-founder Dan Turchin will discuss the future of AI in IT and provide actionable tips that will guarantee your AI initiatives succeed.
Key takeaways:
• How artificial intelligence is impacting IT
• Why machine learning accelerates shift left strategies
• How AI and natural language processing (NLP) are used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction
• How AI-driven automation benefits the entire service lifecycle from provisioning and monitoring to incident, problem, and change management

After registering, you will receive a confirmation email containing information about joining the webinar.

To register: https://register.gotowebinar.com/register/3424975823429245452

Time

(Thursday) 8:00 am - 11:00 am

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