Tales from the trenches: improving ITSM with AI and machine learning
Artificial Intelligence-driven automation is the future of IT. When applied correctly, AI and machine learning reduce MTTR, reduce call volume, improve FCR, and improve customer satisfaction.
Dan Turchin, Co-founder and Chief Product Office of Astound will discuss how AI and machine learning are used to automate IT and review the top ten reasons some AI projects succeed while others fail. See how customers are automating the routing and resolution of incidents for 40,000 restaurants and 1.9 million employees.