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As Bond said to Q: “Slack me the WEP code before this router detonates.”

 In Enterprise AI, IT Service Management Blog

Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents

There’s that great scene in GoldenEye when James Bond and Natalya outwit Boris using the exploding pen to escape Cuba. Lesson? Great partners and great tools dramatically increase the odds of survival when going boldly where nobody has been. Also, drink martinis (shaken, of course) and hire Q. The first part is more relevant to our partnership with Slack than the second but both are worthy of posts on Lifehacker.

A smart relationship… and exceptional tools

Neva customers use our AI platform to deliver outrageously good customer experiences. They fix routine requests with our virtual agent and make humans smarter with machine learning-based recommendations.

We’ve developed the world’s most comprehensive ontologies and data models that understand and predict how the world delivers IT service… and get smarter with every request.

The best part is all Neva machine intelligence can be accessed conversationally using our NLP cognition framework and dialog state machine from within Slack.

All of which is why we’re proud to announce our investment from the Slack Fund. The Neva-Slack integration lets employees resolve requests interactively via our autonomous agent without phone calls or emails. From within Slack, they can

  • Reset passwords, order iPhones, or find the nearest printer
  • Submit and manage trouble tickets or HR requests
  • Use interactive Slack platform features like buttons, forms, timers, and charts

We’ve invested in Slack because that’s where our customers live. We’ve built on the Slack platform because it gives us the ability to add features rapidly and tap into a large base of talented developers. We’re committed to Slack as a system of collaboration because it’s the best experience for our users.

We’re executing on an ambitious roadmap of interactive features that will expose the full power of Neva AI to every Slack user. We’re inspired by the creativity of Slack customers and amazed that we’ve been able to implement some pretty outlandish features quickly on the platform (“Best time to have your hamster washed while at work?” “Uh, yeah, we can learn that.”).

Why did we choose to integrate with Slack? That’s easy…

Slack is the future of enterprise collaboration. Neva is the future of employee self-service. Together, we’re defining the future of work. Ready to learn more? Click here to see Slack + Neva in action.

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