Astound for Slack reinvents the enterprise help desk

Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to automate service and support for customers like [...]

Virtual agents: Is the IT service desk ready for the future of work?

What is commonly being referred to as   “the future work” is today’s reality in many organizations. In fact, back in 2016 the Global Mobile Workforce Forecast Update 2016-2022 from Strategy [...]

We take our responsibility to educate leaders about AI seriously… which is why we’re joining TechNet

Our relationship with technology will change more in the next two years than it has in the past 200 since the Industrial Revolution. The AI-enabled workplace will force us to ask hard questions [...]

March 15: join Neva Co-Founder Dan Turchin and help desk leaders for a discussion about the future of AI in IT

Bay Area help desk leaders will convene March 15 in Mountain View and San Francisco for a discussion about the future of artificial intelligence, machine learning, and support automation. Dan [...]

What does it mean to be human?

By Dan Turchin, Neva Co-Founder and Chief Product Officer. Follow Dan @dturchin. What does it mean to be human?  What does it mean to be human when our lives have been digitized? We’re little [...]