Podcasts – Astound

In AI, Announcements, Artificial Intelligence, Bots, Customers, Future of IT, Intelligence, ITSM, Machine Learning, Podcasts, ServiceNow

Posted March 30, 2018

How adidas is empowering employees with an enhanced self-service experience

Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee service related workplace communication to modernize their IT service [...]

By Rob Young

In AI, Artificial Intelligence, Events, Future of IT, ITSM, Machine Learning, Podcasts

Posted March 13, 2018

The AI opportunity in enterprise operations, by guest Dr. Evangelos Simoudis

A day doesn’t go by without seeing multiple articles about artificial intelligence. Some are extremely optimistic about the benefits of AI in industries like manufacturing, and for everyday life [...]

By Rob Young

In AI, Bots, Future of IT, Intelligence, ITSM, Machine Learning, Podcasts

Posted March 2, 2018

Recorded podcast: The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos Simoudis

By Rob Young

In AI, Artificial Intelligence, Bots, Future of IT, Intelligence, ITSM, Machine Learning, Podcasts

Posted February 4, 2018

Recorded podcast: How ITSM is evolving and why AI is critical, with guest Dennis Drogseth of EMA

By Rob Young

In AI, Announcements, Artificial Intelligence, Bots, Events, Future of IT, Intelligence, ITSM, Machine Learning, Podcasts, Predictions

Posted February 3, 2018

The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos Simoudis

By Rob Young

In Announcements, Artificial Intelligence, Bots, Future of IT, ITSM, Machine Learning, Podcasts

Posted December 14, 2017

Ready to reduce MTTR, cost per ticket and cut call volume by up to 70%? Listen and learn how to lead your IT team’s service strategy in 2018.

In my recent podcast, I was joined by Brian Lee, Senior Solutions Consultant, Neva. We discussed how and why AI-driven automation improves the utilization of technology resources and allows IT [...]

By Rob Young

In Artificial Intelligence, Bots, Future of IT, ITSM, Machine Learning, Podcasts

Posted October 17, 2017

Ready to shift left but not sure where to start? Listen and learn.

In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed why IT leaders should consider a shift left strategy to increase the [...]

By Dan Turchin

In Artificial Intelligence, Bots, Future of IT, ITSM, Machine Learning, Podcasts

Posted July 26, 2017

What does ITSM have in common with the TacoBot? Listen and learn.

I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how AI is being used today, the business benefits [...]

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How adidas is empowering employees with an enhanced self-service experience

The AI opportunity in enterprise operations, by guest Dr. Evangelos Simoudis

Recorded podcast: The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos Simoudis

Recorded podcast: How ITSM is evolving and why AI is critical, with guest Dennis Drogseth of EMA

The future of AI in the enterprise, a conversation with author and thought leader Dr. Evangelos Simoudis

Ready to reduce MTTR, cost per ticket and cut call volume by up to 70%? Listen and learn how to lead your IT team’s service strategy in 2018.

Ready to shift left but not sure where to start? Listen and learn.

What does ITSM have in common with the TacoBot? Listen and learn.

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