FUSION 17 recap: artificial intelligence is accelerating the shift from service management processes used in IT to other lines of business

On Oct 31-Nov 3, 2017 team Neva joined ~700 other ITSM enthusiasts in Orlando FL, for the annual FUSION conference. The news that this would be the last jointly hosted HDI and itSMF FUSION [...]

“Ask the Expert: the Future of AI in IT” with Dan Turchin on the ServiceNow Community

+ Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery that the future of customer support is AI-assisted automation. Soon, we’ll [...]

The Future of AI-Driven Automation in ITSM: live webcast

Date: February 21, 2017 Time: 9:00 AM PT Presenter: Dan Turchin, Neva co-founder and Chief Product Officer Cars drive themselves. Robots perform surgery. Computers detect cancer. The world is [...]

Bots for IT support: how and why they work… and why they won’t steal your job

Join us Tuesday, January 10 for a discussion about the future of bots in IT. Space is limited. Register here. Key topics: How bots work, How they’re being used by requesters and fulfillers [...]