Recorded podcast: How ITSM is evolving and why AI is critical, with guest Dennis Drogseth of EMA

 In IT Service Management Blog, ITSM Tools

In this recorded podcast, I’m joined by esteemed analyst Dennis Drogseth, Vice President of Research at EMA.

We discuss how and why ITSM is evolving to become the “hub of innovation”, helping drive technology initiatives across the business. We also examine how advanced IT analytics and AI-driven automation and decrease operational complexity.

You’ll see AI-driven automation in action with a live demo of how Astound AI transforms IT service delivery for employees, IT agents, and managers.

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