Astound for Slack reinvents the enterprise help desk

Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to automate service and support for customers like McDonald’s and adidas, today announced a new real-time, self-service support solution for employees within large enterprises using Slack. “Poor service [...]

Using AI to Provide Better Employee Service: A Q&A with Dan Turchin of Astound

[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at CSRA, took a detailed look at some of the hottest and potentially transformative technologies being discussed across both the public and private sector today—artificial intelligence (AI) and machine [...]

Virtual agents: Is the IT service desk ready for the future of work?

What is commonly being referred to as   “the future work” is today’s reality in many organizations. In fact, back in 2016 the Global Mobile Workforce Forecast Update 2016-2022 from Strategy Analytics pegged the global mobile workforce at 1.45 billion. What’s more, this trend shows no signs of slowing. IDC expects mobile workers will account [...]

Applying AI technology to ITSM: the difference between NLP & NLU and why it matters for enterprise IT (part three)

In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value in IT today. We also reviewed how historical and observed data is used to train machine learning models to address the entire IT service delivery lifecycle. In this post, I’ll discuss how virtual agents that […]

Transforming IT Through AI-Driven Automation, Astound Launches and Announces $11.5 Million in Funding

MENLO PARK, Calif., Jan. 30, 2018 /PRNewswire/ — Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its launch and $11.5 Million in Series A funding, co-led by Vertex Ventures and Pelion Venture Partners with participation from The Hive, Slack [...]

Neva is now Astound. Here’s why.

Superman changed into a cape. Zeus changed into a swan. Neva is changing into Astound. Our decision to re-launch Neva as Astound was a months-long process that culminated in a name change and was the byproduct of much soul-searching, debate about our vision and culture, and a lot of caffeine. We’ve bottled up much exciting […]

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