How to deliver “badass” customer-centric IT support: a discussion with author Ben Brennan
Why do so many people hate calling the help desk? Why do simple problems take ages to solve? It doesn’t have to be this way. Join Ben Brennan, IT director at Oath and author of Badass IT Support, Thursday, July 26 for a “badass” webcast. Ben will share his no-nonsense, customer-centric approach to turning IT staff into rock stars.
- How to implement simple changes that will revolutionize IT
- How to navigate changing employee expectations
- Why AI adoption is business-critical for improving IT service
The first 20 registered attendees will receive a free copy of Badass IT Support!
Date: Thursday, July 26
Time: 10am PT
Duration: 45 minutes
Ben Brennan, IT Director, Oath
Ben has consulted for top tech firms including Box, Twitter, Yahoo, Jawbone and AOL. Today, he is the author of Badass IT Support and serves as the IT Director at Oath.
Rob Young, Sr. Director Product Marketing, Astound
Rob has held IT operations management positions at several large enterprises and within the U.S. Air Force. Before joining Astound, he was the lead ITSM analyst at IDC.
Space is limited. Register now.