Astound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven Automation

 In IT Service Management Blog, ServiceNow

Today, Astound announced its certified integration for the Now Platform®,  allowing customers using ServiceNow to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests.

“ServiceNow is committed to delivering a modern, consumer-like service experience to employees,” said Avanish Sahai, Vice President of ISVs and Technology Alliances at ServiceNow. “We’re pleased that Astound is innovating on the Now Platform®, embedding greater intelligence into our daily work. Apps and integrations in the ServiceNow Store enhance our platform for customers, and we’re delighted to welcome Astound to our ISV partner ecosystem.”

Key features and benefits include:

ServiceNow Service Portal, Connect, Knowledge Management, and Service Catalog: allows support organizations to replace forms and emails with collaborative service experiences that incorporate live chat, intelligent knowledge retrieval, and real-time request fulfillment and other advanced self-service options.

ServiceNow workflow, Skills Management, Event Management, and CMDB: places valuable insights at the fingertips of support agents enabling them to resolve issues faster and deliver better answers to employees the first time.

ServiceNow Incident Management, HRSM, CSM, and Security Operations: enables support organizations across the company to automate repetitive tasks related to employee onboarding and offboarding, responding to internal and external customer inquiries, rebooting servers, setting application configurations and provisioning new devices and software.

Through the availability of Astound in the ServiceNow Store, Astound customers can experience the future of work today.

Read the full article here.

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