(Live webcast) AI for employee service, explained

AI for employee service has gained significant buzz lately. But what exactly is it and how does it actually work? Is it chatbots? Auto-routing tickets? Automated knowledge sharing? Predictive insights? And most importantly, how can it help support professionals deliver exceptional employee experiences? Join us on Thursday, August 30th at [...]

Astound recognized as most promising technology by KDD with Startup Research Award

For more than two decades now, the annual Association for Computing Machinery (ACM) Special Interest Group (SIG) conference on Knowledge Discovery and Data (KDD) has been the place for big ideas in big data and data science. The KDD conference is thought to be so fundamental to the field that Forbes and Dataconomy both included […]

Artificial Intelligence (AI) and Intelligent Automation: An “ATM” for IT, by guest Michael Dortch

On June 28, I was honored to be a guest speaker at a webinar hosted by Astound, purveyors of AI solutions designed to improve IT service management (ITSM). During my discussion with Rob Young, Astound’s Senior Director of Product Marketing, an analogy occurred to me. The analogy seemed to resonate with Rob and several other […]

Sam’s happier at work and a better dad at home thanks to AI. It’s not here to take his job.

Sam’s a large man who barely fits into his Subaru. He’s the IT manager at WellPoint Health in Thousand Oaks just north of LA. It’s a large campus with seventeen buildings and it seems even larger when the roads are sloppy in the middle of winter. He dreads deskside support calls because they mean more […]

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