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Astound Integrates with ServiceNow to Make Every App Intelligent with AI-Driven Automation

Today, Astound announced its certified integration for the Now Platform®,  allowing customers using ServiceNow to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests. “ServiceNow is committed to delivering a modern, consumer-like service experience [...]

How adidas is empowering employees with an enhanced self-service experience

Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee service related workplace communication to modernize their IT service management (ITSM) approach. Our panel will include Kees Henniphof (Director, ServiceNow Product Marketing EMEA), Damien Davis (ServiceNow Product [...]

The AI opportunity in enterprise operations, by guest Dr. Evangelos Simoudis

A day doesn’t go by without seeing multiple articles about artificial intelligence. Some are extremely optimistic about the benefits of AI in industries like manufacturing, and for everyday life with smart home or smart city applications. Several of these prognostications border on unrealistic. Other articles are extremely pessimistic about [...]

Food factory AI: How McDonald’s automation lets the crew focus more on customers

Posted by Larry Dignan, ZDNet Editor-in-Chief “McDonald’s is betting on vendors such as Astound, which streamlines the way you request help and resolve problems via artificial intelligence and an intuitive interface. Astound looks to automate service management and provides an AI-powered wrapper to various systems and provides [...]

Astound for Slack reinvents the enterprise help desk

Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to automate service and support for customers like McDonald’s and adidas, today announced a new real-time, self-service support solution for employees within large enterprises using Slack. “Poor service [...]

Using AI to Provide Better Employee Service: A Q&A with Dan Turchin of Astound

[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at CSRA, took a detailed look at some of the hottest and potentially transformative technologies being discussed across both the public and private sector today—artificial intelligence (AI) and machine [...]

Virtual agents: Is the IT service desk ready for the future of work?

What is commonly being referred to as   “the future work” is today’s reality in many organizations. In fact, back in 2016 the Global Mobile Workforce Forecast Update 2016-2022 from Strategy Analytics pegged the global mobile workforce at 1.45 billion. What’s more, this trend shows no signs of slowing. IDC expects mobile workers will account [...]

Applying AI technology to ITSM: the difference between NLP & NLU and why it matters for enterprise IT (part three)

In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value in IT today. We also reviewed how historical and observed data is used to train machine learning models to address the entire IT service delivery lifecycle. In this post, I’ll discuss how virtual agents that […]

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