Chicago ServiceNow User Group (SNUG)

The future of AI in IT The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and why the future of ITSM will blur the lines between us [...]

Astound for Slack reinvents the enterprise help desk

Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to automate service and support for customers like [...]

Virtual agents: Is the IT service desk ready for the future of work?

What is commonly being referred to as   “the future work” is today’s reality in many organizations. In fact, back in 2016 the Global Mobile Workforce Forecast Update 2016-2022 from Strategy [...]

Pink 18

Please stop by our booth (#106) to see AI-driven automation in action and to enter our raffle.

HDI SF Bay Chapter Meeting

Tales from the trenches: improving ITSM with AI and machine learning Artificial Intelligence-driven automation is the future of IT. When applied correctly, AI and machine learning reduce MTTR, [...]

Applying AI technology to ITSM: the difference between NLP & NLU and why it matters for enterprise IT (part three)

In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value in IT today. We also reviewed how historical and observed data is [...]

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