Using AI to Provide Better Employee Service: A Q&A with Dan Turchin of Astound

[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at CSRA, took a detailed look at some of the hottest and [...]

Neva is now Astound. Here’s why.

Superman changed into a cape. Zeus changed into a swan. Neva is changing into Astound. Our decision to re-launch Neva as Astound was a months-long process that culminated in a name change and was [...]

We take our responsibility to educate leaders about AI seriously… which is why we’re joining TechNet

Our relationship with technology will change more in the next two years than it has in the past 200 since the Industrial Revolution. The AI-enabled workplace will force us to ask hard questions [...]

To my friend Maria: artificial intelligence is here to make you more human

This is a story about Maria. She works in a call center in the Philippines. Maria helps John Deere’s 60,000 global employees reset passwords and upgrade to the latest version of Microsoft [...]

What does ITSM have in common with the TacoBot? Listen and learn.

I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how AI is being used today, the business benefits [...]

As Bond said to Q: “Slack me the WEP code before this router detonates.”

Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents There’s that great scene in GoldenEye when [...]

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