February 16-19 2020 – Pink Elephant: How AI is Driving Digital Transformation and Improving Operational Efficiencies Register Here

Astound Partners with ITSM Academy to Deliver AI and the Future of Employee Service – Live Webinar October 17

 In AI, IT Service Management Blog

We are excited to announce that Astound has partnered with ITSM Academy to deliver a complimentary webinar next week about how AI is used to improve service delivery. Register here.

Why ITSM Academy? 

ITSM Academy is a full service provider of IT Service Management (ITSM) training and services.  Known for their reputable accredited and sustainable ITIL®, DevOps, Process Design (CPDE), and Agile Service Management® (CASM & CAPO) training and education, they offer interesting and interactive courses for all members.  Their business model is built on courses that educate and inspire.

Next Thursday Astound Co-founder and Chief Product Officer Dan Turchin will share how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today. 

Join us to discuss how the bots are coming…but not to take your job. You’ll get actionable tips that will guarantee your AI initiatives succeed. Learn:


  • How artificial intelligence is impacting IT
  • Why machine learning accelerates shift left strategies
  • How AI and natural language processing (NLP) are used to improve KPIs
  • How AI-driven automation benefits the entire service lifecycle from provisioning and monitoring to incident, problem, and change management


We look forward to seeing you! Register today!

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