Astound for Slack reinvents the enterprise help desk

Menlo Park, CA (February 22, 2018) — Astound, an enterprise software company applying machine learning and natural language processing to automate service and support for customers like [...]

Using AI to Provide Better Employee Service: A Q&A with Dan Turchin of Astound

[Re-posted from the CSRA Thinking Next blog] In a recent article on Thinking Next, Dave Vennergrund, the Director of Data and Analytics at CSRA, took a detailed look at some of the hottest and [...]

Virtual agents: Is the IT service desk ready for the future of work?

What is commonly being referred to as   “the future work” is today’s reality in many organizations. In fact, back in 2016 the Global Mobile Workforce Forecast Update 2016-2022 from Strategy [...]

Applying AI technology to ITSM: the difference between NLP & NLU and why it matters for enterprise IT (part three)

In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value in IT today. We also reviewed how historical and observed data is [...]