Lower MTTR and cost per ticket with AI-driven automation
While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support […]
While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support […]
In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed […]
This is a story about Maria. She works in a call center in the Philippines. Maria helps John Deere’s 60,000 […]
The importance of IT’s role as a technology/business liaison has never been greater. Business leaders not only expect IT […]
Virtual agents: where’s the real value for IT? Virtual assistants like Siri, Alexa and Google Assistant are becoming mainstream for […]
Astound is the future of enterprise service management: automated answers that reduce the cost of service delivery, reduce downtime for employees, and improve business outcomes.
Astound
111 Independence Drive
Menlo Park, CA 94025
Email: info@astound.ai
Tel: 1.650.242.0020